At a Glance
- Tasks: Lead a high-quality, customer-focused factoring service and manage a dedicated team.
- Company: Join an award-winning social landlord in the vibrant northwest of Glasgow.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Be part of a dynamic leadership team driving strategic objectives.
- Why this job: Make a real impact in community services and help create vibrant living spaces.
- Qualifications: Experience in property factoring and strong leadership skills required.
The predicted salary is between 44000 - 46000 £ per year.
Department: Neighbourhood Services
Section: Factoring Services
Salary: Grade 8, £51,075 - £55,294 (from April 2026)
Contract: Full-time, Permanent
Hours: Monday - Friday, 35 hours per week
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Factoring Manager.
We are looking to appoint a skilled Factoring Manager with property factoring experience, who can lead and develop our services to our factored owners and mid-market rent customers. We are looking for a Factoring professional to develop the business, improve the existing arrangements and ensure continuous business improvement. You will have strong leadership experience to lead and support staff teams in the delivery of the factoring service. You will have strong project management skills and a knowledge and understanding of the Property Factors Code of Conduct. As a member of the Association’s Leadership Team, you will play a full role in the implementation and achievement of Queens Cross’s strategic objectives and vision of being a leader in providing excellent housing and community services and creating and sustaining vibrant communities.
Key Responsibilities:
- Lead and manage the delivery of a high-quality, customer-focused factoring service, ensuring performance, budgets and timescales are met.
- Manage and develop the Factoring team, providing strong leadership, performance management and staff development.
- Lead the procurement, contract management and project delivery of major repairs and maintenance works for factored properties.
- Drive continuous improvement and value for money across the factoring service, ensuring compliance with the Property Factors Code of Conduct.
- Oversee customer engagement, communication and complaint resolution, ensuring excellent service and learning from feedback.
- Contribute as a member of the Leadership Team to strategic planning, business development and achievement of organisational objectives.
Essential Criteria:
- Significant experience in property factoring and project management, including delivery of major repairs.
- Proven experience of successfully leading and managing a factoring or property services team.
- Strong knowledge and understanding of the Property Factors Code of Conduct and relevant legislation.
- Demonstrable experience of performance management, service improvement and delivering services within budget.
- Sound knowledge of building regulations, health and safety, and contractor management.
- Educated to degree level, or equivalent through substantial experience in a similar leadership role, with strong leadership capability and excellent communication and organisational skills.
Notes:
How to Apply:
- Sign in to our QC Job Board and create an account
- Click Apply and complete your online profile.
- Upload an up-to-date CV with any employment history gaps clearly explained.
- Include a short introductory statement outlining why you’re applying and how you meet the essential criteria of the role.
- Add any relevant qualifications or training.
This vacancy will close at 5:00pm, Monday 9th March. Interviews are expected to take place on Tuesday 17th March.
Factoring Services Manager in Glasgow employer: Scottish Federation of Housing Associations
Queens Cross Housing Association is an exceptional employer, offering a supportive and innovative work environment in the heart of Glasgow. With a strong commitment to employee development and community engagement, staff enjoy opportunities for professional growth while contributing to the delivery of high-quality housing services. The organisation's focus on creating vibrant communities and its recognition as a leader in social housing make it a rewarding place to work for those passionate about making a difference.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Factoring Services Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Factoring Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their approach to community services and how they align with your experience in property factoring. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've successfully managed teams and improved services in previous roles. This is your chance to shine and demonstrate that you're the right fit for leading their Factoring team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Queens Cross Housing Association and contributing to their mission.
We think you need these skills to ace Factoring Services Manager in Glasgow
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is up-to-date and highlights your property factoring experience. Don’t forget to explain any gaps in your employment history clearly – we want to see the full picture!
Craft a Compelling Introductory Statement:Your introductory statement is your chance to shine! Keep it short and sweet, but make sure to explain why you’re applying and how you meet the essential criteria. We love seeing passion and clarity!
Show Off Your Qualifications:Include any relevant qualifications or training that relate to the role. This helps us see how you fit into our vision of providing excellent housing and community services.
Apply Through Our Website:Remember to apply through our QC Job Board! It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you brush up on your property factoring knowledge and the Property Factors Code of Conduct. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory, but you can apply it in practice.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully managed teams in the past. Think of specific instances where you’ve driven performance or improved service delivery, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing a complaint or leading a project. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to engage with customers effectively.
✨Align with Their Vision
Familiarise yourself with Queens Cross Housing Association’s strategic objectives and values. During the interview, express how your goals align with theirs and how you can contribute to creating vibrant communities through excellent service delivery.
