At a Glance
- Tasks: Lead a dynamic team in delivering top-notch property management services.
- Company: Join the innovative Water Row Company, part of Govan Housing Group.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Be part of an equal opportunities employer that values diversity.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 5+ years in property management with strong communication and leadership skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.
The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Closing date for applications: Full salary & employment details: Permanent, Full Time Grade 7/8 Salary Range - £48,284 - £49,683 Job Type: Full Time Contact name: Email address: recruitment@govanha.org.uk
Factoring & Property Services Team Leader in Glasgow employer: Scottish Federation of Housing Associations
The Water Row Company, as part of the Govan Housing Group, offers a supportive and inclusive work environment where employee development is prioritised. With a focus on high customer satisfaction and team collaboration, this role provides opportunities for professional growth in property management while contributing to the community. Located in a vibrant area, employees benefit from a strong sense of purpose and the chance to make a meaningful impact in the lives of residents and clients.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Factoring & Property Services Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the Water Row Company and understand their values and services. Tailor your responses to show how your experience aligns with their needs, especially in customer satisfaction and team leadership.
✨Tip Number 3
Show off your skills! Bring examples of your past achievements in property management and team development to the interview. Highlight how you've improved processes or boosted customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Water Row Company team.
We think you need these skills to ace Factoring & Property Services Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Factoring and Property Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills:Since high levels of customer satisfaction are key for us, include examples of how you've excelled in customer service roles. Share specific instances where you’ve gone above and beyond to meet customer needs.
Highlight Team Leadership Experience:As a Services Team Leader, you'll be managing a team. Make sure to mention any previous leadership roles or experiences where you’ve developed team members, managed performance, or handled absence management.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you brush up on your knowledge of factoring and property management. Understand the key responsibilities of the role and be ready to discuss how your 5+ years of experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Services Team Leader, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and fostering a positive work environment.
✨Customer Satisfaction is Key
Since high levels of customer satisfaction are essential, think of specific instances where you've gone above and beyond for customers. Be ready to share these stories to highlight your commitment to excellent service.
✨Get Organised
With the need for strong IT and organisational skills, consider bringing along examples of how you've managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the role effectively.
