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- Tasks: Lead operations and membership services to drive organisational success and member satisfaction.
- Company: Join the Scottish Federation of Housing Associations, a values-driven organisation.
- Benefits: Inclusive culture, professional development, and the chance to make a real impact.
- Why this job: Shape the future of housing in Scotland and empower communities.
- Qualifications: Experience in operations, corporate services, and leading diverse teams.
- Other info: Be part of a collaborative team committed to making a difference.
The predicted salary is between 75000 - 100000 £ per year.
The Scottish Federation of Housing Associations (SFHA) is seeking an experienced and values‑driven senior leader to join our Executive Team as Director of Operations & Membership. In this pivotal role, you will lead the organisational functions that power SFHA’s success including governance, finance, people and culture, membership services, corporate services, risk and digital compliance.
You will ensure our operations are efficient, our services deliver exceptional value, and our members experience a modern, professional and supportive federation. You will lead governance, organisational compliance and the delivery of high‑quality Board and Committee support while overseeing financial planning, reporting and resource management to ensure long‑term sustainability.
You will drive a positive and inclusive people culture by leading HR, workforce development and organisational wellbeing, and strengthen the membership offer by ensuring services reflect sector needs and deliver clear value. In addition, you will improve systems, processes and data use to enhance operational performance and the member experience, while providing visible leadership across the organisation and deputising for the Chief Executive when required.
You will be a senior leader with experience across operations, corporate services, membership or organisational management, skilled in leading multidisciplinary teams and shaping a positive culture. Confident working with Boards and senior stakeholders, you will be an effective communicator with a strong track record of improving systems, services and organisational performance, and you will be motivated by purpose, collaboration and delivering meaningful impact.
At SFHA, we believe in collaboration, integrity and the collective strength of our members. We are looking for someone who shares these values — someone who leads with respect, empowers people, champions inclusion, and is committed to building an organisation that supports the people who provide safe, warm and affordable homes across Scotland. If you’re inspired by purpose and driven to make a difference, we would be delighted to hear from you.
To apply for the role of Director of Operations & Membership at the Scottish Federation of Housing Associations (SFHA), please send a tailored CV and covering letter (as one combined document). Your covering letter should make a compelling case for why you feel motivated to apply for this role within SFHA, as well as giving a concise overview of your most relevant skills and experience. Your letter should fill no more than two pages of A4.
Applicants must reside in and hold full right to work in the UK. We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse organisation providing a supportive place for you to do the best and most rewarding work of your career. Closing date for applications is Monday 27th April 2026. We reserve the right to close this vacancy at any point, therefore, if you are interested, please submit your application as early as possible.
Please note: If you have any special requirements or adjustments before an interview, please let us know.
Director of Operations and Membership in Glasgow employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations and Membership in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Research the organisation thoroughly. Understand their values, mission, and recent projects. This will not only help you tailor your approach but also show your genuine interest when you get the chance to speak with them.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to operations and membership management. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SFHA team and contributing to their mission.
We think you need these skills to ace Director of Operations and Membership in Glasgow
Some tips for your application 🫡
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Director of Operations & Membership role. Highlight your relevant experience in governance, finance, and membership services, and show us how your values align with SFHA's mission.
Keep It Concise: Your covering letter should be no more than two pages of A4. Be clear and concise in your writing, focusing on the most relevant skills and experiences that make you a great fit for this position. We want to see your passion without wading through unnecessary details!
Showcase Your Leadership Skills: As a senior leader, it’s crucial to demonstrate your ability to lead multidisciplinary teams and foster a positive culture. Use specific examples from your past roles to illustrate how you've successfully managed teams and improved organisational performance.
Apply Early!: Don’t wait until the last minute to submit your application. The closing date is Monday 27th April 2026, but we might close the vacancy earlier if we find the right candidate. So, get your application in through our website as soon as you can!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Values
Before the interview, take some time to reflect on the values that resonate with you and align with the Scottish Federation of Housing Associations. Be ready to discuss how your personal values drive your leadership style and decision-making, especially in areas like collaboration and inclusion.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your expertise in operations, governance, and membership services. Highlight instances where you've improved systems or led multidisciplinary teams, as these will be crucial in showcasing your fit for the Director of Operations & Membership role.
✨Communicate Clearly
As an effective communicator, practice articulating your thoughts clearly and concisely. Be prepared to discuss complex topics like financial planning and organisational compliance in a way that is easy to understand, as this will show your ability to engage with Boards and senior stakeholders.
✨Tailor Your Application
When crafting your CV and covering letter, make sure to tailor them specifically to the role at SFHA. Use the job description as a guide to highlight your most relevant skills and experiences, and ensure your covering letter conveys your motivation for applying and how you can contribute to their mission.