Customer Contact Centre Advisor in Glasgow

A new opportunity for the Customer Contact Services team in Glasgow. Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.

We’re looking for a friendly and professional individual to join our small, dedicated Customer Contact Services team. In this role you’ll be the first point of contact, the voice of Bield - handling calls and emails, making sure enquiries reach the right place quickly and smoothly. This is not a typical call centre environment. You’ll be part of a close-knit team where customer service is personal, supportive and solution focused. You’ll deal with a wide variety of enquiries including housing applications, repairs requests and general customer queries, working closely with colleagues across the organisation to help customers get the right outcome.

If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.

• Be the first point of contact for customer enquiries via calls and emails and ensure enquiries reach the right place quickly and smoothly.
• Operate as part of a close-knit team where customer service is personal, supportive and solution focused.
• Handle a wide variety of enquiries including housing applications, repairs requests and general customer queries.
• Work closely with colleagues across the organisation to help customers get the right outcome.

Working hours are 35 hours per week, 9.00 am – 5.00 pm, Monday – Friday, on a Hybrid working basis (specific arrangements to be discussed at interview stage).

• Excellent verbal and written communication and interpersonal skills; ability to communicate efficiently and responsively with a wide range of customers, external partners and colleagues.
• Excellent telephone manner, word processing skills and the ability to accurately collate and record information.
• Strong belief in providing high-quality customer service and the ability to work as part of a team.
• Familiar with MS Office applications and utilising digital platforms; adherence to policies, procedures, regulations and legislation relating to health and safety and equality and diversity; compliance with GDPR and FOI legislation.

• A competitive salary, which is reviewed annually.
• Opportunity to work flexibly.
• Excellent holidays of up to 34 days each year (pro rata for part-time employees).
• Option to buy or sell holidays each year.
• On-the-job and work-related training as well as opportunities to receive support for vocational qualifications.
• Occupational Sick Pay.
• Long Service Awards.
• Family Friendly Policies.
• Cycle to Work Scheme.
• Career breaks.
• Employee Assistance Programme.

Please visit our recruitment portal for the full Job Description and Person Specification and to apply online. If you require this information in an alternative format, please contact our HR Team on 0131 273 4020 or email us on HR@bield.co.uk.

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. We will make all reasonable adjustments to facilitate your inclusion during the recruitment process; adjustments will vary from person to person. If you wish to discuss how Bield can support you throughout recruitment, please email hr@bield.co.uk. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.