Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional care and support for independent living.
- Company: Join Bield, a leader in technology-enabled care in Scotland.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference in the lives of vulnerable adults.
- Qualifications: Strong leadership experience in care or operational environments.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 33838 - 41739 £ per year.
Full time (35hrs/week), Monday - Friday, £38,838 - £41,739 per annum (pro-rata for part time).
Bield is at the forefront of redefining Independent Living in Scotland. Through our organisation-wide Independent Living Strategy and the national shift toward proactive, technology-enabled support, BR24 stands as a core pillar of this ambitious change. This is an incredible time to join us as we modernise our service model and build a future where vulnerable adults can live confidently and independently at home.
The Opportunity
We are looking for an inspiring, strategic and operationally strong Operational Manager to lead the BR24 Alarm Receiving Centre during a period of sector-wide transformation. You will bring leadership, innovation and calm, ensuring our people, systems and processes come together to deliver exceptional, person-centred outcomes.
Key Responsibilities
- Lead and develop Emergency Call Advisors across a 24/7 service environment.
- Ensure the smooth running of daily operations with a strong customer, quality and performance focus.
- Drive a proactive, safety-led, technology-enhanced service in line with Bield’s strategic direction.
- Build strong partnerships across Bield, local authorities, health and care partners, and digital providers.
- Play a key role in modernising and embedding new systems, including proactive call models and digital ARC delivery.
- Provide confident decision-making in high-pressure situations.
- Support colleagues through change and embed a culture of continuous improvement.
Hours of Work
35 hours per week, working on a rolling 2-week rota.
- Week 1: Monday - Friday, 8.00 am - 4.00 pm.
- Week 2: Monday - Friday, 11.00 am - 7.00 pm.
The Operations Manager role requires flexibility to meet service needs and provide visible leadership. The working pattern typically includes:
- Participation in on-call when required, shared across the management team.
- Occasional evening or weekend presence during periods of service need or change implementation.
Our Benefits
- Competitive salary, reviewed annually.
- Enhanced pension scheme.
- Generous annual leave entitlement.
- Occupational Sick Pay.
- Family Friendly Policies.
- Health care benefit plan and access to a credit union.
- Cycle-to-Work scheme.
- Employee Assistance Programme.
- Full Disclosure costs covered.
This is a key leadership role in a service that is central to Scotland’s future model of Independent Living. If you want to shape service delivery, lead impactful change and support older people to live the life they choose, this is your opportunity.
About You
- Have strong leadership experience in operational, telecare, housing, health, or care environments.
- Can guide teams through busy, high-pressure situations with confidence and empathy.
- Are comfortable with change, innovation and digital transformation.
- Have excellent communication skills and a calm, collaborative approach.
- Are motivated by delivering high-quality customer outcomes and improving services.
- Bring authenticity, resilience and a passion for independent living.
Interviews are expected to take place 26th and 27th of January 2026. Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process.
BR24 Operations Manager (x2) in Glasgow employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BR24 Operations Manager (x2) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Bield and understand their mission around technology-enabled care. Be ready to discuss how your leadership experience aligns with their goals and how you can contribute to their transformation.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like BR24, being able to demonstrate your comfort with change and innovation is key. Share examples of how you've successfully navigated high-pressure situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Bield.
We think you need these skills to ace BR24 Operations Manager (x2) in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management, especially in telecare or care environments. We want to see how your skills align with our mission at Bield!
Showcase Leadership Skills: In your application, emphasise your leadership experience and how you've guided teams through high-pressure situations. We’re looking for someone who can inspire and support their team, so let that shine through!
Be Authentic: We value authenticity and resilience. Share your personal journey and passion for independent living in your application. This helps us understand who you are beyond your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead change at Bield.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, dive deep into Bield's mission and values, especially their focus on technology-enabled care. Familiarise yourself with their Independent Living Strategy and think about how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in high-pressure situations. Think of specific instances where you guided a team through change or improved service delivery, as this role is all about inspiring and leading others.
✨Emphasise Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve built strong partnerships in previous roles and how you can foster collaboration at Bield.
✨Be Ready for Change
Bield is undergoing significant transformation, so be prepared to discuss your comfort with innovation and digital transformation. Share your experiences with implementing new systems or processes and how you’ve supported teams through transitions.
