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- Tasks: Lead and manage a high-quality, customer-focused factoring service.
- Company: Join an award-winning social landlord in Glasgow with a vibrant community spirit.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Why this job: Make a real impact in housing and community services while leading a dedicated team.
- Qualifications: Experience in property factoring and strong leadership skills required.
- Other info: Be part of a dynamic leadership team driving strategic objectives.
The predicted salary is between 51075 - 55294 £ per year.
Position: Factoring Services Manager
Location: Glasgow area
Salary: £51,075-£55,294
Closing date: Monday 9 March 2026, 17:00
Contract: Full-time, Permanent
Hours: Monday–Friday, 35 hours per week
Department: Neighbourhood Services, Section: Factoring Services
Queens Cross Housing Association is an award‑winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Factoring Manager.
We are looking to appoint a skilled Factoring Manager with property factoring experience, who can lead and develop our services to our factored owners and mid‑market rent customers. We are looking for a Factoring professional to develop the business, improve the existing arrangements and ensure continuous business improvement. You will have strong leadership experience to lead and support staff teams in the delivery of the factoring service. You will have strong project management skills and a knowledge and understanding of the Property Factors Code of Conduct.
As a member of the Association’s Leadership Team, you will play a full role in the implementation and achievement of Queens Cross’s strategic objectives and vision of being a leader in providing excellent housing and community services and creating and sustaining vibrant communities.
Key Responsibilities- Lead and manage the delivery of a high-quality, customer-focused factoring service, ensuring performance, budgets and timescales are met.
- Manage and develop the Factoring team, providing strong leadership, performance management and staff development.
- Lead the procurement, contract management and project delivery of major repairs and maintenance works for factored properties.
- Drive continuous improvement and value for money across the factoring service, ensuring compliance with the Property Factors Code of Conduct.
- Oversee customer engagement, communication and complaint resolution, ensuring excellent service and learning from feedback.
- Contribute as a member of the Leadership Team to strategic planning, business development and achievement of organisational objectives.
- Significant experience in property factoring and project management, including delivery of major repairs.
- Proven experience of successfully leading and managing a factoring or property services team.
- Strong knowledge and understanding of the Property Factors Code of Conduct and relevant legislation.
- Demonstrable experience of performance management, service improvement and delivering services within budget.
- Sound knowledge of building regulations, health and safety, and contractor management.
- Educated to degree level, or equivalent through substantial experience in a similar leadership role, with strong leadership capability and excellent communication and organisational skills.
Sign in to our QC Job Board and create an account. Click Apply and complete your online profile. Upload an up-to-date CV with any employment history gaps clearly explained. Include a short introductory statement outlining why you’re applying and how you meet the essential criteria of the role. Add any relevant qualifications or training. This vacancy will close at 5:00pm, Monday 9th March. Interviews are expected to take place on Tuesday 17th March.
Recruiter InformationContact name: Kirsty Elizabeth Lafferty
Email address: Recruitment@qcha.org.uk
Phone number: 0808 143 2002
Company website: Visit website
Factoring Services Manager employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Factoring Services Manager
✨Tip Number 1
Get to know the company inside out! Research Queens Cross Housing Association, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Factoring Services Manager.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around leadership and project management. Practise your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Queens Cross Housing Association.
We think you need these skills to ace Factoring Services Manager
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is up-to-date and highlights your property factoring experience. Don’t forget to explain any gaps in your employment history clearly – we want to see the full picture!
Craft a Killer Intro Statement: Your introductory statement is your chance to shine! Keep it short and sweet, but make sure to outline why you’re applying and how you meet the essential criteria. We love seeing your passion for the role!
Show Off Your Skills: When filling out your online profile, don’t hold back on showcasing your project management skills and leadership experience. We’re looking for someone who can lead our team and drive continuous improvement!
Apply Through Our Website: Remember, the best way to apply is through our QC Job Board. It’s super easy to create an account and submit your application. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Make sure you brush up on your property factoring knowledge and the Property Factors Code of Conduct. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to manage and develop the Factoring team effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like customer complaints or project management issues. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer focus.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company’s goals and the team dynamics. This shows your interest in the role and helps you assess if it's the right fit for you.