Overview Salary: £67,294 per annum; Contract: Permanent; Hours: 35 hours per week; Location: Edinburgh – This role is office-based with regular site visits. Job Type: Full Time About Harbour Multi-Trades Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes. About the role We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams. You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients. With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence. About you You must have: Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions. Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio. Proven track record of resource planning, KPI delivery and operational decision-making. Significant experience managing contracts, suppliers and budgets. Strong financial management, budget control and procurement knowledge. Detailed knowledge of contract management and quality assurance. Strong project and resource planning capability. Comprehensive understanding of H
Operations Manager in Edinburgh employer: Scottish Federation of Housing Associations
Maryhill Housing Association is an exceptional employer that prioritises a high-quality customer experience within a supportive and dynamic team environment. Employees benefit from comprehensive training, opportunities for professional growth, and a strong commitment to corporate responsibility, all while working in the vibrant Glasgow area. The organisation fosters a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact in the community.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
