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- Tasks: Lead and manage diverse operational services, ensuring high-quality delivery and performance.
- Company: Harbour Multi-Trades, dedicated to community improvement and quality service.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while supporting community projects.
- Qualifications: Proven leadership experience in operations and strong financial management skills.
- Other info: Join a dynamic team committed to excellence and community betterment.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £67,294 per annum; Contract: Permanent; Hours: 35 hours per week; Location: Edinburgh – This role is office-based with regular site visits. Job Type: Full Time
About Harbour Multi-Trades
Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes.
About the role
We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams. You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients. With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence.
About you
- Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions.
- Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio.
- Proven track record of resource planning, KPI delivery and operational decision-making.
- Significant experience managing contracts, suppliers and budgets.
- Strong financial management, budget control and procurement knowledge.
- Detailed knowledge of contract management and quality assurance.
- Strong project and resource planning capability.
- Comprehensive understanding of H&S legislation, RAMS and compliance requirements.
- Have a driver’s license.
- Willingness to participate in the out-of-hours on-call rota.
If you would like to be considered for this opportunity, please email a copy of your CV and personal statement. Closing date for applications: Monday 2nd February 2026. Interviews will be held on Thursday 12th February 2026.
Operations Manager in Edinburgh employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about making a positive impact.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience in operational leadership and management.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading front-line services and managing multi-trade workforces. We want to see how your skills align with our needs!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to showcase your operational leadership experience and how you’ve driven performance and quality in previous roles. Let us know why you’re the perfect fit for Harbour Multi-Trades.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Include specific examples of how you’ve met KPIs, managed budgets, or improved service delivery. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, dive deep into Harbour Multi-Trades' operations and values. Understand their commitment to community and how they reinvest profits. This knowledge will help you connect your experience with their mission during the conversation.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in fast-paced environments. Highlight your experience with KPIs, resource planning, and managing multi-trade workforces. Be ready to discuss how you can drive performance and quality at Harbour.
✨Budget Talk
Brush up on your financial management skills. Be prepared to discuss your experience with budget control and procurement. Harbour is looking for someone who can manage contracts and suppliers effectively, so have examples ready that demonstrate your expertise.
✨Health & Safety Matters
Familiarise yourself with H&S legislation and compliance requirements relevant to the role. Be ready to discuss how you've ensured safety and compliance in previous positions. This will show that you understand the importance of these aspects in operational management.
