At a Glance
- Tasks: Manage housing services, support tenants, and maintain safe neighbourhoods.
- Company: Cloch, a community-focused organisation dedicated to exceeding customer expectations.
- Benefits: Part-time role with competitive salary, hybrid working, and generous leave.
- Other info: Inclusive employer with a focus on wellbeing and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to build relationships.
The predicted salary is between 42707 - 46895 € per year.
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods.
Responsibilities
- Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
- Anti‑Social‑Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
- Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher risk or complex cases, and contributing to reducing void loss.
- Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
- Casework & Partnership Working: managing complex and high risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
Fit
- Communicate clearly, confidently and with empathy.
- Build strong, positive relationships with tenants and partner agencies.
- Apply sound professional judgement and take responsibility for outcomes.
- Balance support with fair and proportionate enforcement.
- Remain resilient and solution focused when managing challenging situations.
- Live our values through your day to day approach to housing management.
Benefits and Employment Details
This is a two-year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
Equal Opportunity Statement
All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Housing Officer in Edinburgh employer: Scottish Federation of Housing Associations
Cloch is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a supportive work culture that values inclusivity and community engagement. As a Housing Officer in Inverclyde, you will benefit from flexible hybrid working arrangements, generous annual leave, and a commitment to maintaining a healthy work-life balance, all while making a meaningful impact in the lives of tenants and the local community.
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Cloch and their values. This will help you connect your experiences with what they stand for, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and customer service. Think about how you can demonstrate your sound judgement and relationship management skills through real-life examples.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you as well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Housing Officer role. Highlight your customer service experience and any relevant housing management skills to show us you’re the right fit!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate how you communicate effectively. Share examples of how you've built strong relationships or resolved issues in the past – we want to see your empathy and professionalism shine through!
Be Honest About Your Experience:Don’t be afraid to share your journey, including any challenges you’ve faced in housing management or customer service. We appreciate resilience and solution-focused attitudes, so let us know how you’ve tackled tough situations in the past.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Stuff
Before the interview, make sure you understand Cloch’s vision and how the Housing Officer role fits into it. Familiarise yourself with their approach to customer service and community engagement. This will help you demonstrate your alignment with their values during the conversation.
✨Showcase Your Relationship Skills
Since building strong relationships is key in this role, prepare examples of how you've successfully managed relationships in previous positions. Think about times when you’ve resolved conflicts or supported tenants, as these stories will highlight your suitability for the job.
✨Be Ready for Scenario Questions
Expect questions that assess your judgement and decision-making skills. Prepare for scenarios related to tenancy management or anti-social behaviour. Practising your responses will help you articulate your thought process clearly and confidently during the interview.
✨Demonstrate Resilience and Solutions Focus
The role requires a solution-focused mindset, especially when dealing with challenging situations. Be ready to discuss how you've handled difficult cases in the past and what strategies you used to maintain a positive outcome. This will show that you can thrive in a frontline role.
