At a Glance
- Tasks: Lead housing and community services, ensuring high-quality outcomes for tenants.
- Company: Join Horizon Housing Association, a leader in inclusive community support.
- Benefits: Enjoy competitive salary, generous holiday, and extensive professional development opportunities.
- Other info: Dynamic role with strong focus on social impact and community engagement.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in housing management and a commitment to continuous improvement required.
The predicted salary is between 56644 - 62229 £ per year.
Horizon Housing Association is part of Link Group Limited. We are committed to supporting diverse and inclusive communities, including disabled people. We provide homes and housing-related services that enable people to live independently, with choice and control over their lives. We deliver a high-quality, customer-focused repairs and maintenance service to tenants and customers across Central Scotland.
Our Values
- Responsibility – We all take responsibility for our actions.
- Equity – We are all equal and different and we aim to provide inclusive environments for work and for living.
- Social Impact – We strive to ensure there is a positive social impact from our activities and work with others who share our aims.
- Participation – We are proactive in providing opportunities for people to engage with us and help us improve our services.
- Empathy – We work hard to understand how people feel as individuals and treat them with dignity.
- Challenge – We challenge ourselves and others towards excellence and innovation in all we do.
- Transparency – We wish to be open and honest about what we do.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. As a key member of Horizon's Leadership Team, you will provide strategic direction and oversight of housing, customer and tenancy sustainment services. Working through Lead Officers, you will ensure effective service delivery while maintaining a strong focus on performance, compliance, customer experience and continuous improvement.
You Will
- Provide strategic leadership across housing and customer services, ensuring high-quality, customer-focused and value-for-money outcomes.
- Ensure strong governance, performance and financial management arrangements, providing assurance of compliance with regulatory and legal requirements.
- Champion continuous improvement, using customer insight and feedback to shape and enhance services.
- Contribute to the delivery of Horizon's Business Plan, promoting collaboration, accountability and a consistent customer focus across the organisation.
About You
You will be an experienced housing professional with a relevant qualification (e.g. CIH) and a strong commitment to continuing professional development.
You Will Bring
- A proven track record of leading high-performing teams and delivering high-quality housing services within a complex social housing environment.
- Significant experience at a strategic or senior operational level, with a strong understanding of core housing services including income management, voids, estate management and tenancy sustainment.
- Experience of governance, regulatory compliance and assurance processes, with the ability to contribute to statutory returns and ensure robust performance oversight.
- Strong financial awareness, including experience of budget management, rent setting and income strategies within a challenging operating environment.
- A collaborative leadership style, with the ability to build effective partnerships that improve outcomes for customers and communities.
- Experience of tenant participation, consultation and the use of customer insight and satisfaction data to drive service improvement.
- A strong understanding of the Scottish Social Housing Charter, the wider housing environment and current sector challenges.
- Excellent analytical skills, with the ability to interpret complex performance data and use it to inform strategic decision-making.
- You will also demonstrate strong digital awareness and experience of using systems and data to support performance and service delivery.
Above all, you will be committed to delivering high-quality services, driving continuous improvement and achieving positive outcomes for tenants and communities. A full UK driving licence (or the ability to travel to meet business needs) is required.
Benefits
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme.
- 35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 day's pro rata holiday per year after 1 year's service up to a maximum of 40 days per year.
- Opportunity to buy and sell holiday days.
- Enhanced company sick and family friendly pay.
- Our apprentices receive apprenticeship scheme consolidated salary increases.
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership.
- Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options.
- Life assurance scheme providing death in service benefits.
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services.
- Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme.
- Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being.
- Access to purchase annual corporate clothing vouchers.
- Annual flu vaccination.
- Access to a credit union savings and borrowing scheme.
- Cycle to work scheme.
- Access to discounts on mobile airtime plans and much more!
Recruitment Information
- Closing date: 23:59 on Sunday 28 June 2026.
- Interview date: Interviews are being held on Thursday 09 July 2026 at our office in Livingston.
Housing and Communities Manager in Edinburgh employer: Scottish Federation of Housing Associations
Horizon Housing Association is an exceptional employer located in the vibrant Edinburgh area, dedicated to fostering diverse and inclusive communities. With a strong commitment to employee growth, we offer extensive learning and development opportunities, competitive salaries, and a generous benefits package that includes up to 40 days of holiday, enhanced sick pay, and a supportive work culture focused on social impact and continuous improvement. Join us to make a meaningful difference in the lives of individuals and communities while advancing your career in a collaborative and empowering environment.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Communities Manager in Edinburgh
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Scottish Federation of Housing Associations.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Scottish Federation of Housing Associations.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Scottish Federation of Housing Associations.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Scottish Federation of Housing Associations. Apply directly through us to stand out!
We think you need these skills to ace Housing and Communities Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Scottish Federation of Housing Associations. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing and Communities Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Scottish Federation of Housing Associations. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
