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- Tasks: Handle customer enquiries and provide top-notch service via our Freephone line.
- Company: Join a supportive team at ACHA, dedicated to excellent customer care.
- Benefits: Enjoy a competitive salary, full-time hours, and potential for hybrid work.
- Other info: ACHA values diversity and offers equal opportunities for all applicants.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: 3 Standard grades or equivalent; strong communication and organisational skills.
The predicted salary is between 24480 - 25867 £ per year.
Location: Potential for Hybrid – any ACHA Office
Contract: Temporary Maternity Cover until 30th April 2027
Employment type: Full Time
Hours: 35 hours per week, Mon‑Fri 9am to 5pm
Salary: £24,480 – £25,867
Responsibilities
- Deal with day‑to‑day customer enquiries via the Freephone line, relating to the association’s services
- Provide excellent customer service to customers, staff and contractors
- Maintain accurate records and perform routine administrative tasks
Qualifications
- Minimum of 3 Standard grades or equivalent
- Competent in the use of Microsoft Office packages
- Strong organisational, administrative and communication skills
- Ability to provide excellent customer service
Equal Opportunities: ACHA welcomes applications from all sections of the community and is committed to promoting equal opportunities. All posts will be subject to a Disclosure Scotland check.
Customer Services Assistant in Edinburgh employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Research ACHA and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about dealing with enquiries, think of common scenarios you might face and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Keep It Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries in the past, especially any tricky situations. This will show that you understand the role and can provide the high level of service expected.
✨Familiarise Yourself with ACHA
Do a bit of research on ACHA and its services. Understanding their mission and values will help you tailor your answers during the interview. Plus, it shows genuine interest in the company, which is always a plus!
✨Practice Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences.
✨Prepare for Administrative Questions
Given the administrative tasks involved, be prepared to discuss your experience with Microsoft Office and any organisational tools you’ve used. Think of specific examples where your organisational skills made a difference in your previous roles.