Customer Services Advisor

Overview

Contract: Temporary for 6 months
Work Location: Hybrid, Edinburgh-based
Hours: 35 hours per week (effective from 01/04/26)
Salary: £26,552.07 (pay award pending)

Role

We have a fantastic opportunity for a Customer Service Advisor (CSA) to join Ark on a 6-month contract. The purpose of this post is to provide administration support to the Housing and Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.

Responsibilities

• Act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time.
• Provide administrative support across Housing and Customer Services and Asset Management.
• Report directly to the Customer Services Officer.

Working Arrangements

Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh. Flexible Working Times: Adjust your start & finish time in agreement with your line manager.

Benefits

• 4% Contributory pension scheme
• Cycle to Work Scheme
• Annual Leave Buy & Sell Scheme: up to a maximum of 5 days per year (or 1 working week for part-time staff)
• Employee Discounts: Access to discounts on brands, including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Employee Assistance Program: counselling sessions and support via the EAP App.

About Ark

As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities. Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care.

Application

Notes: Please apply using the online application form. If you have any questions or require a paper application form please contact the Recruitment Team on 0131 447 9027 or at recruitment@arkha.org.uk .

Applications close at 12 noon on Monday 16th February 2026

Interview will be held in person at Ark’s Main Office in Edinburgh.