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- Tasks: Be the friendly voice of Bield, handling customer enquiries and ensuring smooth communication.
- Company: Join Bield Housing & Care, a supportive and inclusive employer in Glasgow.
- Benefits: Enjoy competitive pay, flexible working, and up to 34 days holiday each year.
- Why this job: Make a real difference by providing top-notch customer service in a dynamic team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Hybrid working options and excellent career development opportunities await you.
The predicted salary is between 23600 - 25800 £ per year.
Overview
Customer Contact Centre Advisor — Glasgow area
Bield Housing & Care
£27,607 - £30,504
Closing date for applications: Sunday 15th February 2026, 23:59
Full salary & employment details. Full-time, permanent role, 35hrs per week Mon-Fri; Glasgow, G4 9XA, Hybrid working. £27,607 to £30,504 FTE.
Responsibilities
- Be the first point of contact, the voice of Bield – handling calls and emails, ensuring enquiries reach the right place quickly and smoothly.
- Deal with a wide variety of enquiries including housing applications, repairs requests and general customer queries, working closely with colleagues across the organisation to help customers get the right outcome.
- Provide a friendly and professional service in a small, dedicated Customer Contact Services team; deliver customer service that is personal, supportive and solution focused.
Working hours and location
Working hours are 35 hours per week, 9:00 am – 5:00 pm, Monday – Friday, on a Hybrid working basis (specific arrangements to be discussed at interview).
We Offer
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role Requirements
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information. Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team. The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
Please visit our recruitment portal for the full Job Description and Person Specification and to apply online.
If you require this information in an alternative format, please contact our HR Team on 0131 273 4020 or email us on HR@bield.co.uk.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. We will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Customer Contact Centre Advisor employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bield Housing & Care. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your excellent communication skills and customer service experience, as these are key for the Customer Contact Centre Advisor role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will highlight your ability to provide a supportive and solution-focused service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Contact Centre Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d fit right into our team.
Tailor Your Application: Make sure to tailor your application to the Customer Contact Centre Advisor role. Highlight your relevant experience and skills, especially those related to customer service and communication. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past. This will show that you’re aligned with Bield's commitment to personal and supportive service.
✨Familiarise Yourself with the Role
Take the time to thoroughly read the job description and understand the responsibilities of a Customer Contact Centre Advisor. Be prepared to discuss how your skills and experiences relate to handling enquiries, working with colleagues, and ensuring smooth communication. This will demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on maintaining a friendly tone and being concise, as these are key traits for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, hybrid working arrangements, or training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if Bield is the right fit for you.
