At a Glance
- Tasks: Deliver top-notch customer service and support housing maintenance.
- Company: Join a dedicated team focused on community living.
- Benefits: Enjoy 26 days leave, flexible working, and a health plan.
- Other info: Full-time role with excellent work-life balance and career progression.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities include delivering high-quality customer service and administrative support, contributing to the effective management and maintenance of the Association’s housing stock. The role involves working collaboratively with tenants, factored owners, contractors, and other partners to ensure responsive, compliant, and efficient maintenance services.
Key tasks involve supporting the end-to-end maintenance process, including:
- Coordinating works
- Managing expenditure within agreed limits
- Monitoring all aspects of the maintenance service to ensure a safe and well-maintained living environment for residents
Closing Date for Applications: Monday 13th July 2026, 12:00
Full Salary & Employment Details: EVH Grade 7, Point PA13 – PA20
Hours of work: Full time, 35 hours per week (Monday to Friday)
Benefits include:
- 26 days annual leave, rising to 29 days after 3 years’ service
- 13 designated holidays (including public holidays)
- SHAPS Defined Contribution Pension Scheme
- Cashback private health plan
- Flexitime and flexible working including Hybrid Working
Job Type: Full Time
Administration Officer employer: Scottish Federation of Housing Associations
As an Administration Officer, you will thrive in a supportive and collaborative work environment that prioritises high-quality customer service and effective maintenance of housing stock. Our company offers generous benefits including 26 days of annual leave, flexible working options, and opportunities for professional growth, making it an excellent employer for those seeking meaningful and rewarding employment in the community.
Contact Details:
Scottish Federation of Housing Associations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scottish Federation of Housing Associations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scottish Federation of Housing Associations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scottish Federation of Housing Associations:Your cover letter is your chance to shine! Tell us why you want to work at Scottish Federation of Housing Associations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scottish Federation of Housing Associations!
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
