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- Tasks: Lead the front desk, manage appointments, and ensure a welcoming atmosphere for patients.
- Company: Scottish Dental Care provides high-quality dental services across Scotland with a focus on patient care.
- Benefits: Enjoy a luxurious work environment, extra holiday, employee discounts, and growth opportunities.
- Why this job: Join a prestigious clinic and make a real difference in patients' lives every day.
- Qualifications: Exceptional communication skills, customer service experience, and a passion for patient care are essential.
- Other info: Monday to Friday role with a competitive salary of £16 per hour and additional rewards.
The predicted salary is between 26400 - 39600 £ per year.
About Us
Scottish Dental Care is a clinically-led and patient focused dental provider, offering high quality dental care to our patients across Scotland. Patient treatment is our number one priority and we offer a full range of NHS and private treatments to suit all patient needs and budgets.
Our highly trained dental professionals endeavour to provide our patients with the best possible care within one of our growing number of modern dental clinics
Job Description
Because First Impressions Matter….
Exceptional Service Starts with Exceptional People
We are seeking an accomplished Lead Receptionist for one of Scotland’s most prestigious private dental clinics. Located in the heart of the West End of Glasgow for the last 16 years and due to expand in size, our vibrant practice offers a comprehensive range of state-of-the treatments. These include surgical, reconstructive and aesthetic dentistry, orthodontics, periodontics and facial aesthetics. Our reputation is built on clinical excellence and a personalised patient experience delivered by a committed and gifted team.
If you are passionate about delivering exceptional service, eager to play a vital role in shaping each patient’s journey and ready to be part of an extraordinary team that transforms lives every day – we would love to talk to you!
The Role
We are seeking a confident, polished professional who will connect effortlessly with our patients, demonstrate genuine care and set a calm, welcoming tone for their visit.
You will maintain an organised and inviting front of house area and manage appointment scheduling, communications and patient flow with accuracy and discretion.
Coordinating with our clinical and administrative teams, you will facilitate smooth daily operation and assist with ad hoc administrative duties to support the wider practice.
What We Are Looking For
- Exceptional communication skills and a warm, naturally approachable presence
- Extensive front of house or customer service experience, ideally within private healthcare, luxury hospitality or a premium client facing role
- Impeccable organisation and the ability to multitask
- Confident in managing booking systems, emails and phone calls with efficiency
- Proficient in handling financials and adept with Software of Excellence.
- Calm, composed and welcoming, even under pressure
- Appreciation for patient confidentiality
- A genuine passion for patient care and meticulous attention to detail
- Experience in dental or clinical environments is highly desirable
What You Can Expect
- A key role within a nationally renowned clinic at the forefront of modern dentistry and aesthetics
- A supportive, close-knit team that believes excellence is an everyday standard
- A luxurious, contemporary working environment
- Continuous growth and development opportunities
- An extra birthday holiday
- Employee benefits including exclusive discounts, holiday purchase scheme, health and wellness resources and a comprehensive assistance programme.
- Satisfaction in making a real difference to our patients’ experience
Real Rewards, Real Support
Monday to Friday, 39.75 hours per week
- Mon 8.45am-6pm (1 hour lunch)
- Tue 8.45am-8pm (1 hour lunch)
- Wed 8.45am-6pm (1 hour lunch)
- Thur 8.45am-4pm (1 hour lunch)
- Fri 8.45am-4pm (30 mins lunch)
- £16 per hour/£33k pa
- Opportunities to earn more with additional responsibility
- Smile Rewards benefits programme
- GDC Registration fee covered
- CPD Support
- £250 Employee of the Month Award
If you have an intuitive understanding of luxury service, genuinely possess the skills we are seeking and the position sounds like the perfect fit for you, we would love to talk to you.
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Lead Receptionist employer: Scottish Dental Care
Contact Detail:
Scottish Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Scottish Dental Care. Understanding their range of treatments, especially in aesthetic and reconstructive dentistry, will help you engage confidently with patients and demonstrate your genuine interest in their care.
✨Tip Number 2
Highlight your customer service experience in luxury settings during your conversations. Emphasising your ability to create a welcoming atmosphere will resonate well with the clinic's focus on exceptional patient experiences.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations calmly. Providing examples of past experiences where you maintained composure while multitasking will showcase your suitability for the role.
✨Tip Number 4
Connect with current or former employees of Scottish Dental Care through professional networks like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your discussions.
We think you need these skills to ace Lead Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles, customer service, and any specific skills related to the dental or healthcare industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and exceptional service. Mention specific experiences that align with the responsibilities of the Lead Receptionist position and express your enthusiasm for joining Scottish Dental Care.
Highlight Communication Skills: In both your CV and cover letter, emphasise your communication skills. Provide examples of how you've successfully managed patient interactions or resolved issues in previous roles, as this is crucial for the Lead Receptionist position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Scottish Dental Care
✨Showcase Your Communication Skills
As a Lead Receptionist, exceptional communication is key. During the interview, demonstrate your ability to connect with people by engaging in friendly conversation and actively listening to the interviewer. This will highlight your warm and approachable presence.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in front of house roles or customer service, especially within healthcare or luxury settings. Share specific examples of how you managed patient interactions and contributed to a positive experience.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks efficiently. You might be asked about your experience with appointment scheduling and handling communications, so be ready to provide examples of how you keep things organised and running smoothly.
✨Express Your Passion for Patient Care
Convey your genuine passion for delivering exceptional patient care. Share stories that illustrate your commitment to making a difference in patients' experiences, as this aligns perfectly with the values of Scottish Dental Care.
