Tribunals Hearings Clerks (Glasgow & Surrounding Areas)

Overview

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

The advertised roles provide an excellent opportunity for the successful applicants to be involved in a vibrant and busy working environment with the prospect of developing their own learning through frequent contact with our judicial partners.

Contracts

• 1x Full Time, Fixed Term for 9 months with the possibility of extension or conversion to permanency thereafter.
• 2x Full Time, Fixed Term for 6 months with the possibility of extension or conversion to permanency thereafter.

Responsibilities

• Provision of clerking support to the work of the Scottish Courts and Tribunals Service teams within Glasgow and surrounding areas, ensuring the effective operation of the jurisdiction in which you are placed.
• Preparing for and facilitating hearings remotely by teleconference or video conference – opening up phone lines/ WebEx Webinars and liaising with members prior to parties joining the call.
• Preparing for and facilitating in-person hearings – opening up tribunal rooms on arrival and liaising with venue organisers and dealing with any facilities issues and being the point of contact for any venue assistants, raising any issues with team-Leaders if required. Travel throughout Scotland to hearings will be required on occasions; overnight accommodation can be provided where applicable in line with the SCTS Travel and Subsistence Policy.
• Ensure iTrent is completed in a timely manner to reflect all expense claims (mileage, meals and personal allowance) in line with the Travel and Subsistence policy.
• Carrying out relevant Health and Safety checks in the venues where you are facilitating in-person hearings — completing a Dynamic Risk Assessment and raising any health and safety matters with management and reporting this on the online reporting tool where necessary.
• Maintain confidentiality and treat all information you are responsible for with care; report any data breaches to the Team Leader timeously. Be aware of the data breach guidance and clear desk policy.
• Ensuring all hearing preparation work is carried out within the required timescales.
• Ensuring that copies of any further correspondence submitted by a party (late productions) on the day of the hearing or the day before are processed in line with relevant Chambers administrative processes.
• Acting as a facilitator for “on the day” administrative aspects of the hearing process, helping appellants, respondents, supporters and witnesses feel at ease, and responding to general queries regarding the hearing process.
• Providing such advice as requested by the panel members with reference to casework procedures.
• Seeking and confirming availability of members and parties, arranging hearings and venues by telephone bookings as required.
• Ensuring that Tribunal documents for the PRS/SSC jurisdiction and any other jurisdiction are received back from Tribunal members within the relevant timescales and issued to all parties as required.
• Ensuring all clerking tasks are completed within the required timescales, including confirming members’ fees, updating Webroster, providing feedback, updating and completing tasks, recording attendance and hearing times on CMS, etc.
• Organisation and facilitation of video conferencing testing for all relevant chambers and jurisdictions.
• General administration including monitoring the clerking inbox, updating spreadsheets, printing documentation, issuing papers and other administrative tasks; support for corporate functions such as event organisation and members training.
• Take care of all SCTS equipment and resources, updating Team-leaders with equipment issues in a timely manner.
• Complete all mandatory E-Learning by the required dates.
• Use Delta to seek and arrange development/upskill opportunities (e.g., courses, workshops, training).
• Adhere to attendance management policy, flexible working policy and the hybrid working policy.
• Adhere to the building Health & Safety Policy including fire-warden and evac-chair responsibilities.

Application and timelines

• Applications will be accepted until 11:59pm on the closing date stated on the advert, 14 October 2025.
• Your application must provide evidence of how you meet the criteria set out in the knowledge, skills and experience listed in the Person Specification in the Job Information Pack.
• Please note that you must have completed the online assessment by this time for your application to be considered.
• Interviews are expected to be held week commencing 27 October 2025.