Administrative Officer in Falkirk

Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service. These roles are based within two of our teams within the Office of the Public Guardian.

The POA Team processes and registers Powers of Attorney (POAs) across Scotland, ensuring that granters’ wishes are legally respected and accurately recorded. A POA is a legal document that allows an individual (the granter) to appoint an attorney to make decisions on their behalf, covering either financial matters (Continuing POA) or personal welfare and health decisions (Welfare POA). In this role, you will be involved in assessing the validity of POA documents, accurately entering and updating records on the case management system, liaising with colleagues, attorneys, and granters, and ensuring compliance with legal and procedural standards. Full training and mentoring are provided to support new team members as they build confidence and competence in the role. Working within OPG offers the opportunity to contribute to meaningful public service work that directly protects vulnerable adults, combining responsibility, purpose, and professional development within a supportive environment.

The Guardianship role involves the administration and processing of Guardianship and Intervention Orders received from Sheriff Courts, including initial registrations, variations, renewals and replacements. The postholder is responsible for managing interlocutors and bonds of caution, issuing Certificates of Authority, and ensuring all statutory documentation is accurately recorded and reflected on the Public Register. Duties include processing recalls, deaths, change of address notifications and general correspondence, as well as handling Worldpay transactions and other financial processes. The role also covers the creation and management of Inventory and Management Plan, Annual Accounts and Final Accounts processes, issuing first notification letters, pursuing reminders where required, and preparing documentation for scanning within strict timescales. In addition, the postholder provides advice and guidance to internal and external stakeholders and supports the continuous improvement and development of guardianship procedures.

• To undertake a number of general administrative duties including:
• To review and register powers of attorney, guardianship orders and intervention orders made under the provisions of the Adults with Incapacity (Scotland) Act 2000.
• To provide administrative assistance to investigation officers dealing with complaints or concerns raised in terms of the Act.
• To process amendments and changes to existing PoA, such as death notifications, substitutes willing to act, revocations, resignations, changes of address, public register searches, requests for duplicate certificates and general mail queries in relation to powers of attorney, linking documentation as appropriate, updating the case management system (PAIGE) and the Public Register accordingly.
• To provide information, advice and guidance to enquirers about the legislation and functions of the Public Guardian in relation to PoA and to direct any other enquiries accordingly.
• To process any change of circumstances relating to cases which have been registered.
• To process any miscellaneous applications relating to guardianship order or powers of attorney.
• To maintain the public register.
• To allocate and prepare incoming mail for scanning and linking documentation as appropriate.
• To make referrals under the Adult Support and Protection (Scotland) Act 2007 and maintain records thereof.
• To provide case officers with assistance where appropriate.
• To process Worldpay transactions.
• To maintain the team mailbox, actioning emails or distributing mail where appropriate.
• To deal appropriately with customer queries.
• To maintain records, team logs, statistical sheets and collate other management information as required.
• To carry out any other reasonable tasks set by line management.

Applications and completed assessments will be accepted until 11:59pm on the closing date stated on the advert, Wednesday 25 March 2026. You must have completed the online assessment by this time for your application to be considered. Interviews will be held week commencing 13 April 2026.