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- Tasks: Provide essential advice and support to empower individuals in your community.
- Company: Join Glasgow North West Citizens Advice Bureau, a charity dedicated to tackling poverty and inequality.
- Benefits: Enjoy a supportive work environment with family-friendly policies and personal development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic setting.
- Qualifications: Experience in providing advice and knowledge of welfare benefits is preferred but not essential.
- Other info: Receive full training and the chance to achieve a City & Guilds qualification in Energy Advice.
The predicted salary is between 30000 - 42000 £ per year.
About Glasgow North West CAB
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them. We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.
About the job
We are looking for a highly motivated individual with the drive and enthusiasm to ensure the provision of a quality advice service to the public. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with a requirement for occasional outreach conducted across the northwest of Glasgow. Working to high standards, the successful candidate will be a self-motivated, enthusiastic team member with excellent interpersonal skills that can play a key role in the delivery of our holistic advice service. Demonstrating a commitment to the aims, principles and ethos of the CAB service, the individual will be supported to make a meaningful difference to our community.
We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients get the advice, information and support needed. To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support. There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals. You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
How to apply
To apply, please complete our application form and return to recruitment@gnwcab.org.uk. Please note that we will not be accepting CVs for this position. This post is subject to a satisfactory PVG check.
Generalist Adviser in Glasgow employer: Scottish Council for Voluntary Organisations
Contact Detail:
Scottish Council for Voluntary Organisations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist Adviser in Glasgow
✨Tip Number 1
Get to know the organisation! Research Glasgow North West CAB and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to client-focused roles. Think about your past experiences and how they align with the skills needed for the Generalist Adviser position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Generalist Adviser in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. Make sure you understand what they're looking for in a candidate. This will help you tailor your application to highlight your relevant skills and experiences.
Show Your Passion for the Role: Let your enthusiasm shine through! In your application, express why you're excited about the opportunity to work with Glasgow North West CAB. Share any personal experiences or motivations that connect you to their mission of tackling poverty and inequality.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. Use bullet points if necessary to make it easy for the reader to see your key qualifications and experiences. Remember, they want to see how you can contribute to their team!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure your application gets to the right place. Plus, if you have any questions, feel free to reach out to us at recruitment@gnwcab.org.uk for a friendly chat.
How to prepare for a job interview at Scottish Council for Voluntary Organisations
✨Know Your Stuff
Make sure you brush up on your knowledge of current welfare benefits and income maximisation strategies. Being able to discuss these topics confidently will show that you're serious about the role and understand the needs of the clients you'll be helping.
✨Show Your People Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent interpersonal skills. Think of examples from your past experiences where you've successfully communicated with clients or worked as part of a team to solve problems.
✨Be Organised
The job requires strong organisational skills, so come prepared with a clear structure for how you would manage your workload. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple clients or cases.
✨Embrace the Mission
Familiarise yourself with the mission and values of Glasgow North West CAB. During the interview, express your passion for tackling poverty and inequality, and how you see yourself contributing to their goals. This will help you connect with the interviewers on a deeper level.