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For Companies At a Glance
- Tasks: Lead CRM and ticketing operations, ensuring smooth concert setups and insightful reporting.
- Company: Join the Scottish Chamber Orchestra, a vibrant hub for arts and culture in Scotland.
- Benefits: Enjoy a competitive salary, creative team environment, and opportunities for professional growth.
- Why this job: Shape audience experiences while working in a dynamic, collaborative atmosphere passionate about the arts.
- Qualifications: Detail-oriented with experience in CRM systems, data management, and audience engagement.
- Other info: Applications are open until 30 June 2025; interviews on 2 July 2025.
The predicted salary is between 28000 - 34000 £ per year.
The SCO is seeking a dynamic and detail-oriented CRM and Ticketing Manager to lead our customer relationship and ticketing operations. You'll be the primary contact for Spektrix, managing its use and development across SCO departments including ticketing, marketing, fundraising and merchandise. Collaborating with internal teams and external venues, you'll ensure seamless concert setups, accurate data imports, and insightful reporting.
You'll also drive email campaigns via Dotdigital, support pricing strategies, and champion data governance and GDPR compliance. This is a pivotal role for someone passionate about data, audience engagement, and the arts.
Join a busy, creative and collaborative team, and help shape the SCO's audience experience through smart, strategic CRM and ticketing leadership.
The Scottish Chamber Orchestra is an equal opportunities employer committed to finding the very best candidate for this position. We aim to create an equal and fair recruitment process open to all. Accessible and welcoming to all the diverse communities and partners we engage with, applicants will receive equal treatment irrespective of age, sex, sexual orientation, gender reassignment, race, religion or belief, marital status, disability or pregnancy/maternity.
CRM and Ticketing Manager employer: Scottish Chamber Orchestra
Contact Detail:
Scottish Chamber Orchestra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM and Ticketing Manager
✨Tip Number 1
Familiarise yourself with Spektrix, the CRM system used by the Scottish Chamber Orchestra. Understanding its features and functionalities will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your experience with data governance and GDPR compliance. Prepare examples of how you've successfully managed data in previous roles, as this is crucial for the position and will set you apart from other candidates.
✨Tip Number 3
Research the Scottish Chamber Orchestra's recent projects and audience engagement strategies. Being knowledgeable about their work will allow you to discuss how you can contribute to their goals during the interview.
✨Tip Number 4
Network with professionals in the arts and ticketing sectors. Attend relevant events or join online forums to connect with others who may have insights into the role or the organisation, which could give you an edge in your application.
We think you need these skills to ace CRM and Ticketing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the CRM and Ticketing Manager position. Highlight key skills such as data management, audience engagement, and experience with ticketing systems like Spektrix.
Tailor Your CV: Customise your CV to reflect relevant experience in CRM, ticketing operations, and data governance. Use specific examples that demonstrate your ability to manage customer relationships and lead projects effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the arts and your strategic approach to CRM and ticketing. Mention how your skills align with the SCO's mission and how you can contribute to enhancing audience experiences.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is polished and professional, reflecting your attention to detail.
How to prepare for a job interview at Scottish Chamber Orchestra
✨Know Your CRM Tools
Familiarise yourself with Spektrix and Dotdigital, as these are key tools for the role. Be prepared to discuss your experience with these platforms and how you've used them to enhance customer engagement and ticketing operations.
✨Showcase Your Data Skills
Since this role involves data governance and insightful reporting, be ready to demonstrate your analytical skills. Bring examples of how you've successfully managed data in previous roles and how it contributed to audience engagement.
✨Understand the Arts Sector
Research the Scottish Chamber Orchestra and its audience. Show your passion for the arts and how you can contribute to enhancing the audience experience through effective CRM strategies.
✨Prepare for Collaboration Questions
This position requires collaboration with various teams. Think of examples from your past experiences where you've worked effectively with others, particularly in a creative or dynamic environment, and be ready to share those stories.
