Moorings Officer in Falkirk

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

We are offering a unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About The Role

We currently have an exciting opportunity for a Moorings Officer to join our Moorings team in Glasgow/Falkirk. Scottish Canals is responsible for over 550 leisure, commercial and residential moorings across 4 canals. You will play a critical role in the day-to-day operation of our moorings portfolio which generates approximately £1 million annual income. The Moorings Officer will deliver a high standard of customer service while working with colleagues across the business to deliver KPIs and support the growth of the moorings portfolio and commercial operations.

You will lead on customer engagement and contract management, overseeing mooring allocations and waiting lists to maximise income in line with business objectives. The role also supports the Moorings Manager with developing commercial moorings and agreements, and takes the lead in addressing non‑compliance, including evasion and craft removal. You will provide a regular on‑the-ground presence across the canal network, carrying out inspections, liaising with residents, and working with colleagues to identify and resolve customer issues. Regular visits to the Caledonian and Crinan Canals will also be required. Access to an appropriate vehicle is essential. The role is offered on a Permanent basis, working Monday – Friday, 35 hours per week.

Primary Responsibilities Of The Role

• Drive, manage and grow mooring sales to maximise income and ensure efficiency and best use of the water space.
• Management and development of mooring allocations, process and waiting lists ensuring accuracy, transparency and impartiality.
• Maintain and grow external stakeholder engagement, in particular commercial and charitable partners.
• Assist with moorings developments and associated services and agreements.
• Undertake site visits and site audits, ensuring compliance and adherence to general moorings conditions. Report and escalate health & Safety concerns and maintenance requirements.
• Minimise debt across the portfolio through robust leasing criteria, regular finance liaison and early customer intervention.
• Resolution of frontline customer issues and complaints and support with escalation of complaints.
• Responsible for the timely delivery of the legal evasion process and removal of uncompliant craft.
• Responsible for tracking and maintaining KPI’s, in line with business objectives.
• Create and maintain customer records in line with GDPR.

About The Reward

This role offers a progressive starting salary of £32,367 - £35,218 (Band C). Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

About You

Skills, experience & qualities required:

• Ability to undertake difficult conversations, influence, negotiate and gain co-operation and find resolution with customers and colleagues.
• Efficiency, working to schedules and deadlines, with good organisation skills.
• Self-starter who has a proactive approach and an eagerness to learn and develop.
• Ability to prioritise own workload to achieve business-led deadlines.
• Ability to work on own initiative using judgements regarding confidential issues and release of information to internal and external requests for information.
• Excellent communication, writing and presentation skills, with strong attention to accuracy and detail.
• Collaborative and effective team player who can work with colleagues at all levels of the business.
• Proficiency in the use of personal computer and business applications with working knowledge of Excel, Word and Outlook.
• Aware of Health & Safety and Quality Standards.
• Comfortable in a marine/canal environment, and happy working outdoors in all weather conditions.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.