At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming café experience for visitors.
- Company: Join Scottish Canals, dedicated to preserving Scotland's canal heritage and community wellbeing.
- Benefits: Competitive salary, generous leave, health cash plan, and pension contributions.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be part of a team making a real impact in a vibrant environment.
- Qualifications: Experience in a similar role and excellent interpersonal skills required.
The predicted salary is between 28106 - 30562 £ per year.
About Us
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.
Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.
About The Role
We currently have an exciting opportunity for a Café Assistant to join our Food & Beverage team in Falkirk. We’re looking for someone who thrives on delivering exceptional customer service while creating a safe, secure, and enjoyable experience for every visitor. You’ll help create a welcoming experience for visitors, engage with customers, and support sales by promoting Scottish Canals’ products and services. If you’re passionate about customer experience and making a real impact, this is your opportunity to be part of something special.
The role is offered on a Fixed Term basis until the end of October 2026, working flexible pattern over 7 days 30 hours per week.
Primary Responsibilities Of The Role
- Deliver an excellent service to all customers
- Maintain high standards of cleanliness within and around the Falkirk Wheel, ensuring all areas are clean, tidy and hazard free and meet required standards.
- Regular checking and maintenance of equipment to ensure fitness for purpose. Noting/reporting defects ensuring issues are rectified.
- Serve customers, assisting with any information when requested, helping with purchases, upselling where appropriate.
- Take payment for café goods, ensuring compliance with defined standards as appropriate.
- Receive and store cash and other means of payment, keeping records of monies received and process documentation.
- Monitor and maintain appropriate stock levels within catering units. Present and display food offerings effectively.
- Encourage continuous improvement through sharing knowledge experience and best practice with colleagues.
- Support the promotion and delivery of special events and cover for other members of staff, providing office support as required.
- Provide local tourist information to customers and signpost with enquiries.
About The Reward
This role offers a progressive starting salary of £28,106 - £30,562 (pro rata) plus 11.25% variable hours allowance. Scottish Canals offer a generous annual leave entitlement of 224 hours, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.
About You
Skills, qualifications, experience required:
- 1 year minimum in similar role
- Barista certification advantageous
- Excellent interpersonal skills
- Good time management and organisational skills
Qualities & Abilities Required:
- Confident, friendly, welcoming, helpful, engaging nature
- Keen to work across various disciplines and as part of a team
- Ability to deal with customer enquiries in a professional manner, providing appropriate information and guidance
- A real enjoyment for dealing with the public to engage and go the extra mile
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
Cafe Assistant in Falkirk employer: Scottish Canals
Scottish Canals is an exceptional employer that values teamwork and community engagement, offering a unique opportunity to contribute to the preservation of Scotland's canal heritage. As a Café Assistant in Falkirk, you will enjoy a supportive work culture that prioritises customer service excellence while providing generous benefits such as a competitive salary, extensive annual leave, and a contributory pension scheme. Join us in making a meaningful impact on visitors' experiences and help us create vibrant green spaces for all.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant in Falkirk
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Cafe Assistant in Falkirk
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Scottish Canals
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Scottish Canals. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
