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- Tasks: Provide top-notch customer service at our busy marina on weekends.
- Company: Join Scottish Canals, dedicated to exceptional service and community engagement.
- Benefits: Enjoy a full uniform, company phone, and comprehensive training.
- Why this job: Perfect for those who love helping others and solving problems in a vibrant environment.
- Qualifications: Previous customer service and cash handling experience preferred, but training is provided.
- Other info: Work Saturdays and Sundays from July to September, with potential for extra hours.
We’re seeking a Seasonal Weekend Customer Operations Associate to provide exceptional customer service, based at our Seaport Marina office in Inverness.
First class customer service is central to everything we at Scottish Canals do, and you will help us provide it at the busy marina. Working Saturdays and Sundays 9am to 5.30pm, July to end of September, with the potential of extra hours.
You will help our customers with all their requirements. These include selling diesel, electricity and allocating berths, providing directions and tourist information. At the same time, you will work closely with nearby lock and bridge keepers and generally provide support around the office.
Although we’re looking for someone with proven customer service and cash handling experience, we’ll provide all the training you’ll need to do the practical jobs. You’ll be a self-starter, comfortable working on your own, enjoy helping people and solving problems.
Full uniform, company phone and training will be provided.
Customer Operations Associate employer: Scottish Canals
Contact Detail:
Scottish Canals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Associate
✨Tip Number 1
Familiarise yourself with the local area, especially the Seaport Marina and its facilities. Knowing the ins and outs of the marina will help you provide better customer service and answer queries more effectively.
✨Tip Number 2
Brush up on your cash handling skills. Since you'll be dealing with transactions, being confident in managing cash and using point-of-sale systems will make you stand out as a candidate.
✨Tip Number 3
Showcase your problem-solving abilities during any informal conversations or interviews. Think of examples where you've successfully resolved customer issues in the past, as this is key for the role.
✨Tip Number 4
Demonstrate your enthusiasm for customer service. Share your passion for helping people and how you enjoy creating positive experiences, as this aligns perfectly with the values at Scottish Canals.
We think you need these skills to ace Customer Operations Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held, particularly those involving cash handling or working in a busy environment. Use specific examples to demonstrate how you provided exceptional service and resolved customer issues.
Showcase Problem-Solving Skills: In your application, include instances where you successfully solved problems or assisted customers in challenging situations. This will show your ability to think on your feet and provide support effectively.
Personalise Your Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Scottish Canals and how your values align with their commitment to first-class customer service.
How to prepare for a job interview at Scottish Canals
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you went above and beyond to help a customer.
✨Demonstrate Problem-Solving Abilities
The job requires someone who enjoys solving problems. Think of scenarios where you successfully resolved issues for customers or improved processes. Be ready to discuss these during the interview.
✨Familiarise Yourself with Scottish Canals
Research Scottish Canals and their operations. Understanding their mission and values will help you align your answers with what they are looking for, showing that you're genuinely interested in the company.
✨Prepare for Practical Questions
Expect questions about cash handling and working independently. Prepare to discuss your experience with cash transactions and how you manage tasks without direct supervision, as this is crucial for the role.
