At a Glance
- Tasks: Deliver exceptional customer service and build relationships with members in a friendly environment.
- Company: Join the oldest building society in the world, dedicated to helping people achieve their home ownership dreams.
- Benefits: Competitive salary, opportunities for growth, and a supportive team culture.
- Other info: Be part of an exciting transformative journey in a welcoming and inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 27300 - 27300 £ per year.
Scottish Building Society is a mutual building society, owned by and run for our members. We are the oldest remaining building society in the world, starting life in 1848 as the Edinburgh Investment Company. We help people save and buy their first and subsequent homes throughout their lives. Our dedicated team focuses on growing the Society while maintaining our values.
Our people are our most important asset, enabling us to offer a personalised service. We are connected to the communities our colleagues live and work in, striving for a workforce that represents our members. We seek talented individuals interested in making a difference in a friendly, open, and inclusive culture that encourages everyone to bring themselves to work. Joining our team means finding a great workplace with opportunities to develop and grow.
The Member Relationship Assistant will report to the Manager of the Galashiels Relationship Centre, delivering exceptional personalised service, building relationships through regular contact, and increasing awareness of our service offering to support growth and retention of existing members and acquisition of new members online. This role will be based onsite full time, working Monday - Friday, 9am - 5pm in our Galashiels Relationship Centre.
Please review the responsibilities outlined for this role to ensure they align with your experience and interest in member-facing, customer service, and first-line support work. The salary of £27,300 pa reflects the fixed entry-level salary for this position.
Key Responsibilities- Provision of excellent customer service as the first point of contact and delivering an exceptional Front of House Experience.
- Actioning customer queries and requests.
- Building relationships and finding solutions.
- Processing transactions including opening new accounts, ensuring all due diligence follows regulatory requirements.
- Efficient inbound call answering to meet Society’s standards.
- Efficient outbound calling to members as part of our Relationship strategy.
- Continuous identification of service improvements from own experience and member feedback.
- Being a Subject Matter Expert in tasks aligned to each Centre of Excellence and supporting colleagues with knowledge.
- Accurate cash handling and adherence to Relationship Centre security measures.
- Treating information with appropriate confidentiality and sensitivity.
- Actively promoting the use of online services to members.
- Logging customer complaints in line with regulatory guidance and taking personal ownership for these.
- Account maintenance including transfers, cheque requests, Faster Payments, closing accounts, and processing Bond maturities.
- Ensuring relevant operating procedure manuals are reviewed and updated as required.
- General office duties and dealing with incoming and outgoing mail.
- Participating in training and mentoring of colleagues.
- Continuously developing and maintaining technical and professional knowledge and competence.
Qualifications:
- Preferably educated to Higher Level or equivalent.
Essential experience:
- Previous experience in a face-to-face Customer Service role, preferably in a Branch environment.
- Previous experience working with Microsoft Office programmes.
Desired experience:
- Working within a Financial Services organisation.
- Tenured experience working within a Customer Service environment.
Behaviours:
- Responsibility
- Collaboration
- Integrity
- Respect
- Wellbeing
Essential skills:
- Accuracy and attention to detail.
- Ability to work effectively in a team environment.
- Excellent numeric abilities.
- Good listening skills.
- Good verbal and written communication skills.
- Customer service orientation.
- Problem solving.
- Honesty and integrity.
This list is not exhaustive, and the post holder is expected to carry out any other tasks required to fulfil the needs of the role. Management may add or subtract from the list of duties to meet the business's needs as they see fit.
PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE RELEVANT EXPERIENCE AND THE RIGHT TO WORK IN THE UK.
Please visit our website and click 'Privacy Policy' at the bottom of the page for further information on how we process your information and your rights under GDPR. All successful candidates will be subject to criminal background and financial credit checks.
Member Relationship Assistant (Galashiels) in Dunfermline employer: Scottish Building Society
At Scottish Building Society, we pride ourselves on being a supportive and inclusive employer where our team members can truly thrive. Located in the heart of Galashiels, we offer a friendly work environment that values personal growth and development, alongside competitive benefits. Join us to be part of a transformative journey, making a meaningful impact in the lives of our members while enjoying opportunities for career advancement within a historic institution.
StudySmarter Expert Advice🤫
We think this is how you could land Member Relationship Assistant (Galashiels) in Dunfermline
✨Tip Number 1
Get to know the Scottish Building Society inside out! Research their values, services, and community involvement. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about building relationships and providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at the Scottish Building Society. Don’t miss out!
We think you need these skills to ace Member Relationship Assistant (Galashiels) in Dunfermline
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the values of Scottish Building Society.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how your background aligns with what we do, so be specific about your achievements!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make your application easy to read by using clear language and breaking up text into manageable sections. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our culture there, which can help you tailor your application even better.
How to prepare for a job interview at Scottish Building Society
✨Know Your Stuff
Before the interview, make sure you understand the Scottish Building Society's values and services. Familiarise yourself with their history and how they support members in buying homes. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or built strong relationships, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Nod, maintain eye contact, and ask follow-up questions. This not only shows that you’re attentive but also reflects the good communication skills they’re looking for in a Member Relationship Assistant.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so be prepared to talk about your experiences working in teams. Share examples of how you’ve contributed to team success and supported colleagues, as this aligns with the friendly and inclusive culture at the Scottish Building Society.
