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- Tasks: Support tenants and communities in thriving through effective housing management.
- Company: Join a dedicated team in the Scottish Borders focused on social housing.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and a solid pension scheme.
- Why this job: Kickstart your career in social housing while making a real difference in people's lives.
- Qualifications: Customer service experience and knowledge of housing legislation are essential.
- Other info: Be part of a supportive team that values your wellbeing and professional growth.
The predicted salary is between 29717 - 32775 £ per year.
SBHA is seeking a proactive and customer-focused individual to join our team in the Scottish Borders as a Neighbourhood Assistant on a fixed-term basis for 12 months. This is an excellent opportunity for someone looking to start a career in social housing, supporting our Tenants and communities to thrive and enjoy their homes.
Salary: £29,717 – £32,775 per annum (pay award pending)
Location: Selkirk, Scottish Borders
Hours and terms: 35 hours per week, Monday to Friday, fixed‑term for 12 months
Closing Date: 19 April 2026
The Neighbourhood Assistant will support the Neighbourhood Housing Officer in delivering effective, Tenant‑focused housing and estate management services. The role has a strong focus on rent collection, income maximisation, tenancy sustainment and customer service. You will work closely with Tenants, colleagues and partner agencies to ensure services are accessible, responsive and aligned with legislation, policy and best practice. This post is subject to Disclosure Scotland clearance.
Summary of Tasks and Responsibilities:
- Support the delivery of front‑line neighbourhood, tenancy and estate management services
- Assist with rent collection and arrears management, taking early action to support tenants and prevent escalation
- Promote income maximisation and support Tenants to access welfare benefits and financial support
- Contribute to tenancy sustainment through Tenant contact, home visits and referrals to support services
- Provide high‑quality customer service, responding to Tenant enquiries and complaints professionally and empathetically
- Maintain accurate records on housing management and CRM systems in line with data protection requirements
- Support estate inspections, Tenant participation and engagement within local communities
- Work collaboratively with colleagues and partner agencies to deliver effective services
Essential Qualifications and Experience:
- Good working knowledge of housing and welfare benefits legislation
- Experience in a customer‑facing role within housing, income maximisation or a similar environment
- Strong customer service, communication and IT skills
- Ability to manage competing priorities and work accurately with minimal supervision
- A flexible, proactive and solution‑focused approach
- Full driving licence and access to own transport
Desirable Qualifications and Experience:
- Experience working within a housing association or social housing environment
- Relevant qualification in Housing, Administration or a related discipline
- Experience using housing management and/or CRM systems
Benefits:
You will enjoy a competitive salary, flexible working, generous annual leave, stability of employment and a good pension scheme. You will be part of a team that values your wellbeing and development and work in an environment where you can flourish.
Neighbourhood Assistant (Fixed term for 12 months) in Selkirk employer: SCOTTISH BORDERS HOUSING ASSOCIATION
Contact Detail:
SCOTTISH BORDERS HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant (Fixed term for 12 months) in Selkirk
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching SBHA and understanding their values. Think about how your skills align with their mission to support tenants and communities. We want to see your passion for social housing shine through!
✨Tip Number 3
Practice your customer service skills! Role-play common tenant scenarios with friends or family. This will help you feel more confident when discussing how you can provide high-quality service during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Neighbourhood Assistant (Fixed term for 12 months) in Selkirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Assistant role. Highlight your customer service experience and any relevant knowledge of housing legislation to show us you’re the perfect fit!
Show Your Passion: Let your enthusiasm for social housing shine through in your application. We want to see that you genuinely care about supporting Tenants and communities, so share any personal experiences or motivations that drive you.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Assistant position. Plus, it’s super easy!
How to prepare for a job interview at SCOTTISH BORDERS HOUSING ASSOCIATION
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and welfare benefits legislation. Understanding the key issues that Tenants face will show that you're proactive and ready to support them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or complaints, as this role is all about empathy and responsiveness.
✨Demonstrate Team Spirit
This position involves working closely with colleagues and partner agencies. Be ready to discuss how you've collaborated in previous roles and how you can contribute to a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the challenges the team faces or how success is measured in this role. This shows your genuine interest and helps you understand if it’s the right fit for you.