At a Glance
- Tasks: Provide front-line support to tenants and resolve their issues with expert advice.
- Company: Join the Scottish Borders Housing Association, a community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible working hours, and training opportunities.
- Other info: Be part of a supportive team with great career development prospects.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 29717 - 32775 £ per year.
Scottish Borders Housing Association is looking for a Customer Services Adviser to provide front-line service to tenants and customers in Selkirk. This role involves resolving issues, offering advice on tenancy management, and maintaining accurate records. The position requires at least some prior experience in customer services and strong communication skills.
The job offers a competitive salary between £29,717 and £32,775 annually, alongside flexible working conditions and opportunities for training and development.
Frontline Housing Services Advisor in Selkirk employer: SCOTTISH BORDERS HOUSING ASSOCIATION
Scottish Borders Housing Association is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Located in the picturesque town of Selkirk, employees benefit from flexible working conditions, competitive salaries, and opportunities for training, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
Contact Details:
SCOTTISH BORDERS HOUSING ASSOCIATION Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Housing Services Advisor in Selkirk
✨Tip Number 1
Get to know the Scottish Borders Housing Association inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving issues and advising tenants, let’s role-play common scenarios with friends or family. This will boost our confidence and help us articulate our thoughts clearly during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Scottish Borders Housing Association. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status and any updates directly from there.
We think you need these skills to ace Frontline Housing Services Advisor in Selkirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how your skills align with the role. We love seeing genuine enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we aim to provide to our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SCOTTISH BORDERS HOUSING ASSOCIATION
✨Know Your Stuff
Before the interview, make sure you understand the role of a Frontline Housing Services Advisor. Familiarise yourself with tenancy management and common issues tenants face. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your skills in action.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
