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- Tasks: Manage and resolve complex damp and mould cases in housing.
- Company: Join Scottish Borders Housing Association, dedicated to improving tenant living conditions.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and a supportive team environment.
- Why this job: Make a real difference in tenants' lives while developing your skills in property management.
- Qualifications: HND/C in Building or equivalent experience; 5 years in construction or housing required.
- Other info: Full-time role with a focus on teamwork and community impact.
The predicted salary is between 31400 - 36700 £ per year.
Neighbourhood Property Officer – Damp & Mould
Join to apply for the Neighbourhood Property Officer – Damp & Mould role at Scottish Borders Housing Association
Neighbourhood Property Officer – Damp & Mould
6 days ago Be among the first 25 applicants
Join to apply for the Neighbourhood Property Officer – Damp & Mould role at Scottish Borders Housing Association
Scottish Borders Housing Association provided pay range
This range is provided by Scottish Borders Housing Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This application requires candidates to submit a CV and a supporting statement, please ensure you have these prepared before continuing with your application. Your full employment history, qualifications and detail of how you meet the essential criteria for this post are required. Please see the Guidance for Applicants page on our career site for more details.
Salary: £37,422 – £41,335 per year
Location: Scottish Borders
Hours: Full-time, Monday to Friday, 35 hours per week
Contract: Permanent
Closing Date: Friday 1 August 2025
Do you have a keen eye for detail, great interpersonal skills and exceptional customer service?
We’re looking for an experienced officer who can bring a range of skills, experience and energy to addressing persistent and complex cases of damp and mould within SBHA homes.
As our Neighbourhood Property Officer (Damp & Mould) you’ll have a background in property, construction or housing with a knowledge of damp and mould pathology and a sound understanding of the relevant legislation.
You will have a compassionate approach with experience of safeguarding vulnerable Tenants and the ability to work collaboratively across SBHA teams to bring about positive solutions for Tenants. This is a fantastic opportunity to make a real difference to the lives of our Tenants by improving the quality and safety of their homes.
Main Responsibilities
- Lead, manage and resolve the Association’s most complex damp and mould cases as assessed in line with the risk assessment framework, diagnosing issues, instructing works, performing pre-inspections and coordinating closely with SBHA teams and approved contractors to ensure timely completion of works in line with service standard and within budget.
- Provide clear and concise communication to tenants regarding the nature of the issues and the steps/timescales required to resolve them.
- Liaise effectively with approved contractors and SBHA teams to minimise costs and optimise service efficiency.
- Oversight of remedial work carried out by approved contractors, ensuring they meet industry standards and are completed effectively.
- Coordinate decants for households that require alternative accommodation due to intrusive works required to address damp and mould.
- Refer Tenants to SBHA’s Support Services team where specialise intervention is required in relation to income maximisation, budgeting, fuel debt etc.
- Respond to customer complaints in a transparent, efficient and effective way, in line with the Association’s Complaint Handling Policy and Procedure.
- Contribute to ensure compliance with all regulatory, statutory and other relevant legislative requirements while always ensuring services and works are undertaken in accordance with Health and Safety legislation.
- Participate in the Out of Hours Standby Rota as required.
Experience, Skills And Knowledge Required
- HND/C or equivalent in Building (or equivalent discipline) or able to demonstrate equivalent through experience or willing to undertake qualification within 3 years.
- Evidence of Continuing Professional Development.
- 5 years’ experience in a Construction, Housing or Property Environment.
- Experience of carrying out property and estate inspections and specifying works using SORs.
- Experience of contract supervision, monitoring and quality control.
- Planning and control of expenditure in line with budgets.
- Strong understanding of building construction, damp and mould pathology and relevant legislation.
- Proficiency in using diagnostic tools and techniques to assess dampness and mould.
- Able to manage works from inception to completion including coordinating with contractors and ensuring timely completion of works.
- Computer literate (Word, Excel, Outlook) with a commitment to maximising the use of technology.
- Possession of a full UK driving license and access to own transport.
Benefits
Being part of the SBHA team, you will enjoy a fantastic range of benefits including a flexible working, a competitive salary, generous annual leave, generous sick pay entitlement, life assurance and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.
If you are interested in working for SBHA and being part of a team providing a first-class service to the Association’s owned homes and properties in the area, please view job description and person specification here before completing your application and ensure that you demonstrate how you meet the essential criteria set out in person specification before filling out the application form below.
Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such, does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or negotiations from individuals or agents in this regard.
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Neighbourhood Property Officer - Damp & Mould employer: SCOTTISH BORDERS HOUSING ASSOCIATION
Contact Detail:
SCOTTISH BORDERS HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Property Officer - Damp & Mould
✨Tip Number 1
Familiarise yourself with the specific issues related to damp and mould in properties. Understanding the common causes and solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the housing and property sector. Attend local events or join online forums where you can connect with others who have experience in dealing with damp and mould issues, as they may provide valuable insights or even referrals.
✨Tip Number 3
Prepare to discuss your past experiences in managing complex cases. Think of specific examples where you've successfully resolved similar issues, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research Scottish Borders Housing Association's values and recent projects. Tailoring your conversation to align with their mission and demonstrating how your skills can contribute to their goals will make you a standout candidate.
We think you need these skills to ace Neighbourhood Property Officer - Damp & Mould
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Neighbourhood Property Officer role. Familiarise yourself with damp and mould issues, as well as the relevant legislation.
Tailor Your CV: Craft your CV to highlight your experience in property, construction, or housing. Emphasise any specific skills related to damp and mould pathology, and ensure your employment history reflects your qualifications for this position.
Write a Compelling Supporting Statement: In your supporting statement, clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to showcase your problem-solving skills and customer service abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SCOTTISH BORDERS HOUSING ASSOCIATION
✨Know Your Damp and Mould
Make sure you have a solid understanding of damp and mould pathology. Be prepared to discuss specific cases you've handled in the past, including how you diagnosed issues and the solutions you implemented.
✨Showcase Your Communication Skills
As a Neighbourhood Property Officer, clear communication with tenants is key. Prepare examples of how you've effectively communicated complex information to non-experts, ensuring they understood the steps needed to resolve their issues.
✨Demonstrate Team Collaboration
Highlight your experience working collaboratively with various teams and contractors. Be ready to share instances where your teamwork led to successful project outcomes, especially in managing complex cases.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would approach them, particularly regarding budget management and compliance with regulations.