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- Tasks: Lead housing services, support tenants, and manage community issues in designated neighbourhoods.
- Company: Join the Scottish Borders Housing Association, a community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in front-line housing services and strong communication skills are essential.
- Other info: Opportunity for personal growth in a stable and rewarding work environment.
The predicted salary is between 37422 - 41335 ÂŁ per year.
Scottish Borders Housing Association (SBHA) is seeking an experienced, motivated and community‑focused Neighbourhood Housing Officer to join our Customer Services team on a fixed‑term basis for 12 months. This is a key role responsible for leading housing and estate management services within designated neighbourhoods, supporting Tenants to sustain their tenancies, addressing neighbourhood issues and delivering high‑quality, locally responsive services that make a real difference to people’s lives.
Salary: £37,422 – £41,335 per annum (pay award pending)
Location: Selkirk, Scottish Borders
Hours and terms: 35 hours per week, Monday to Friday, fixed‑term for 12 months
Closing Date: 19 April 2026
The Role
The Neighbourhood Housing Officer will act as the lead officer for designated neighbourhoods, delivering high‑quality housing and estate management services in line with legislation, best practice and the Association’s policies. The role has a strong focus on tenancy sustainment, rent collection, anti‑social behaviour management and community engagement. You will work closely with Tenants, colleagues and partner agencies to design and deliver services that support balanced, sustainable communities. This post is subject to Disclosure Scotland clearance.
Summary of Tasks and Responsibilities
- Lead the delivery of neighbourhood, tenancy and estate management services within designated areas
- Manage rent collection and arrears recovery, ensuring early intervention and effective action
- Respond to and manage anti‑social behaviour and breaches of tenancy conditions proportionately and efficiently
- Promote tenancy sustainment through Tenant support, welfare and financial inclusion advice, and referrals to support services
- Provide high‑quality housing advice, supporting customers through housing processes and helping prevent homelessness
- Carry out regular estate inspections and oversee neighbourhood service standards
- Develop and deliver local lettings and community priorities in partnership with tenants and colleagues
- Maintain accurate records on housing management and CRM systems, ensuring data protection compliance
- Build strong relationships with Tenants, communities and partner agencies to deliver effective services
Essential Qualifications
- A minimum of three years’ experience delivering front‑line housing services
- Good working knowledge of housing and welfare benefits legislation
- Strong customer service, communication and negotiation skills
- Ability to manage complex workloads, deal with challenging situations and problem‑solve effectively
- Confident use of IT systems, including housing management and Microsoft Office
- A flexible and resilient approach, with willingness to work occasional evenings
- Full driving licence and access to own transport
Desirable Qualifications
- A relevant qualification in Housing Management (or working towards one)
- Experience working within a housing association or social housing environment
- Knowledge of community engagement, tenant participation or locality working
- Experience using centralised housing management systems
Benefits
Being part of the SBHA team, you will enjoy a fantastic range of benefits including a competitive salary, flexible working, generous annual leave, stability of employment and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.
If you are interested in working for SBHA and being part of a team providing a first‑class service to the Association’s owned homes and properties in the area, please view job description and person specification before completing your application, and ensure your application demonstrates how you meet the essential criteria for the role.
Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such, does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or agents in this regard.
Neighbourhood Housing Officer employer: SCOTTISH BORDERS HOUSING ASSOCIATION
Contact Detail:
SCOTTISH BORDERS HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by researching SBHA and understanding their values. Think about how your experience aligns with their mission to support tenants and communities. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your skills in tenancy sustainment and community engagement during interviews. Use real-life examples to demonstrate how you've tackled challenges in previous roles. This will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SBHA and making a positive impact in the Scottish Borders.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in delivering front-line housing services. We want to see how your background aligns with the role of Neighbourhood Housing Officer, so don’t hold back on those relevant examples!
Tailor Your Application: Take a good look at the job description and person specification. We’re looking for specific skills and experiences, so tailor your application to show how you meet those essential criteria. It’ll make a real difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message more effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need about the role there too.
How to prepare for a job interview at SCOTTISH BORDERS HOUSING ASSOCIATION
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you'll be working with. Understand the community dynamics, any recent issues, and how the Scottish Borders Housing Association has been involved. This will show your genuine interest and help you discuss how you can contribute effectively.
✨Demonstrate Your Experience
Be ready to share specific examples from your past roles that highlight your experience in housing services, especially around tenancy sustainment and managing anti-social behaviour. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, strong communication is key. Prepare to discuss how you've successfully engaged with tenants and partner agencies in the past. Think of scenarios where your negotiation skills made a difference, and be ready to role-play or discuss these situations during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the team currently faces or how they measure success in community engagement. This not only shows your enthusiasm for the role but also helps you gauge if the organisation aligns with your values.