At a Glance
- Tasks: Provide top-notch customer service and support in a vibrant library environment.
- Company: Join the Scottish Borders Council, dedicated to community service and inclusivity.
- Benefits: Competitive salary, permanent contract, and opportunities for professional development.
- Other info: Diverse workplace with a commitment to supporting veterans and individuals with disabilities.
- Why this job: Be a key player in enhancing community services and making a difference.
- Qualifications: 5 SCE Standard Grades at level 3 or above, including English.
The predicted salary is between 26921 - 29129 £ per year.
Grade: 5A
Salary: £26921.46 - £29129.71 per annum
Hours: 35 hours per week
Contract Duration: Permanent
Interviews will be on Tuesday 23rd June
Role Purpose
A full-time Customer Adviser role has become available at the Peebles Contact Centre and Innerleithen Library Contact Centre. This role will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills.
The Customer Advice and Support Service plays a vital role dealing with face to face and telephone enquiries for the whole Council. As the job is partly based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders.
Essential
- At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
- Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.
Informal enquiries may be made to Catriona Steven at Catriona.Steven@scotborders.gov.uk
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Customer Advice and Support Advisor - Peebles - SBO10051 employer: Scottish Borders Council
Scottish Borders Council is an excellent employer, offering a supportive and inclusive work environment that values diversity and community engagement. As a Customer Advice and Support Advisor in Peebles, you will benefit from a permanent position with competitive salary, opportunities for professional development, and the chance to make a meaningful impact on local residents' lives through exceptional customer service. The Council's commitment to employee growth and its focus on promoting a positive image of library and contact centre services make it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advice and Support Advisor - Peebles - SBO10051
✨Tip Number 1
Get to know the company! Research Scottish Borders Council and their values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service skills and how they relate to the role of a Customer Adviser.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds!
We think you need these skills to ace Customer Advice and Support Advisor - Peebles - SBO10051
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for in a Customer Adviser. This shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Borders Council
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled enquiries in the past. Think of specific examples where you went above and beyond for a customer, as this role is all about providing excellent support.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to explain how your skills and experiences align with the role of a Customer Adviser, especially in a library setting.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the work environment, and the challenges faced by the Customer Advice and Support Service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Your Communication Skills
Since this role involves face-to-face and telephone interactions, practice clear and confident communication. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
