At a Glance
- Tasks: Support managers with admin tasks and provide excellent customer service.
- Company: Peebles High School, a supportive educational environment.
- Benefits: Competitive hourly rate, term-time only, and permanent contract.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Join a collaborative team and make a difference in the school community.
- Qualifications: Strong admin skills and a passion for helping others.
The predicted salary is between 13.73 - 14.46 £ per hour.
Grade: 4A
Hourly Rate: £13.73 - £14.46
Hours: 35
Salary: £21,646.34 - £22,797.11 per annum
Contract Duration: Permanent
Please note this is term time only.
Role Purpose
PRINCIPAL DUTIES & RESPONSIBILITIES
- Carry out a range of admin activities using prescribed procedures which supports managers to provide solutions to support their business needs which are aligned to Council policies.
- Provide confidential admin support in line with procedures and guidelines.
- Provide high standards of customer care and best practice at all times to assist the delivery of efficient and professional services.
- Handle general enquiries by acting as an initial point of contact for customers, where possible answering enquiries or passing them on to specific officers to ensure that the enquiry is dealt with appropriately and to the satisfaction of the customer.
- Work collaboratively within a team, sharing knowledge and information with others to develop colleagues and remove the risk of single points of failure.
- Work flexibly according to business needs, providing cover for colleagues as necessary.
- Respond to requests from internal and external clients, deal with problems and/or emergency situations within guidelines / procedures whilst applying judgment.
- Receive and assess calls logged through Customer Services colleagues and direct queries accurately.
- Use a variety of software packages, updating and maintaining a variety of systems/databases.
- Design and create spreadsheets including complex formulae for use in the department. Adapt spreadsheets to ensure fit for purpose.
- Maintain filing systems (paper and electronic) in compliance with records management and audit requirements.
- Input data and maintain records, verifying, highlighting and/or resolve routine exceptions.
- Prepare and provide management information and reports using data readily available.
- Collate and prepare statistical information, ensuring accuracy and adhering to deadlines.
- Prepare information to be used to collect income on behalf of the department through a variety of methods.
Business Support Assistant - Peebles High School - SBO10336 employer: Scottish Borders council
Earlston High School, part of the Scottish Borders Council, is an excellent employer that prioritises the professional development and well-being of its staff. With a supportive work culture that values diversity and inclusion, teachers are encouraged to grow through continuous professional development opportunities while making a meaningful impact on the lives of young learners in a vibrant community. Located in the picturesque Scottish Borders, the school offers a unique environment where educators can thrive both personally and professionally.
