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- Tasks: Support the Schools Management team with administration and customer care.
- Company: Scottish Borders Council, dedicated to community diversity and support.
- Benefits: Competitive hourly rate, flexible hours, and a commitment to diversity.
- Other info: Guaranteed interviews for veterans and individuals with disabilities.
- Why this job: Make a difference in education while gaining valuable experience in customer service.
- Qualifications: Minimum of 3 Standard Grades at level 1, 2, 3, including English.
The predicted salary is between 9895 - 10421 £ per year.
Grade: 4A
Hourly Rate: £13.73 - £14.46
Salary: £9,895.47 - £10,421.54 (Term Time Only)
Contract Duration: Permanent
Hours: 16 per week
Role Purpose
To provide a range of support to the Schools Management team, through administering, organising, assessing and processing information. Carry out a range of activities using prescribed procedures which assist in providing solutions to support business needs which are aligned to Council policies. Provide confidential support in line with procedures and guidelines. Provide high standards of customer care. Handle general enquiries by acting as an initial point of contact for customers, where possible answering enquiries or passing them on to relevant member of staff to ensure that the enquiry is dealt with appropriately and to the satisfaction of the customer.
Essential
Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English.
Informal Enquiries
Informal enquiries may be made to Amie Purves at amie.purves@scotborders.gov.uk
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Business Support Officer - Customer Care (Permanent) in Jedburgh employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Customer Care (Permanent) in Jedburgh
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Scottish Borders Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Business Support Officer roles. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Show off your customer care skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process.
We think you need these skills to ace Business Support Officer - Customer Care (Permanent) in Jedburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our customer care and support the Schools Management team.
Showcase Your Customer Care Skills: Since this role involves handling general enquiries, it’s crucial to demonstrate your customer care abilities. Share examples of how you've successfully dealt with customer queries in the past, as this will show us you're the right fit for the job.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great candidate!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Borders Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the role of a Business Support Officer in Customer Care. Familiarise yourself with the key responsibilities, such as providing support to the Schools Management team and handling customer enquiries. This will help you tailor your answers to show how your skills align with their needs.
✨Showcase Your Customer Care Skills
Since this role involves high standards of customer care, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to discuss how you ensure customer satisfaction and maintain confidentiality in your interactions.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will not only help you feel more comfortable during the actual interview but also allow you to refine your answers based on feedback.