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- Tasks: Support the Schools Management team with admin and customer care tasks.
- Company: Scottish Borders Council, dedicated to community diversity and support.
- Benefits: Competitive hourly rate, permanent contract, and flexible hours.
- Other info: Guaranteed interviews for veterans and individuals with disabilities.
- Why this job: Make a difference in education while gaining valuable experience.
- Qualifications: Minimum of 3 Standard Grades including English required.
The predicted salary is between 9895 - 10421 £ per year.
Grade: 4A
Hourly Rate: £13.73 - £14.46
Salary: £9,895.47 - £10,421.54 (Term Time Only)
Contract Duration: Permanent
Hours: 16 per week
Role Purpose
To provide a range of support to the Schools Management team, through administering, organising, assessing and processing information. Carry out a range of activities using prescribed procedures which assist in providing solutions to support business needs which are aligned to Council policies. Provide confidential support in line with procedures and guidelines. Provide high standards of customer care. Handle general enquiries by acting as an initial point of contact for customers, where possible answering enquiries or passing them on to relevant member of staff to ensure that the enquiry is dealt with appropriately and to the satisfaction of the customer.
Essential
Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English.
Informal Enquiries
Informal enquiries may be made to Amie Purves at amie.purves@scotborders.gov.uk
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Business Support Officer - Customer Care in Jedburgh employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Customer Care in Jedburgh
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Scottish Borders Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the role of Business Support Officer and be ready to share examples of your customer care experience.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the team, let them know why you’re excited about the role and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen and considered. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Support Officer - Customer Care in Jedburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our customer care and support functions!
Showcase Your Customer Care Skills: Since this role is all about providing high standards of customer care, don’t forget to include examples of how you've successfully handled enquiries or supported customers in the past. We love seeing real-life examples!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Borders Council
✨Know Your Role
Before the interview, make sure you understand the role of a Business Support Officer in Customer Care. Familiarise yourself with the job description and think about how your skills align with the responsibilities outlined. This will help you articulate why you're a great fit.
✨Prepare for Customer Care Scenarios
Since this role involves handling customer enquiries, prepare for potential scenarios you might face. Think about how you would respond to common questions or complaints. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Organisational Skills
The job requires administering and processing information, so be ready to discuss your organisational skills. Share specific examples from your past experiences where you successfully managed tasks or projects, highlighting your attention to detail and ability to follow procedures.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, the challenges they face, or how success is measured in this position. It’s a great way to demonstrate your enthusiasm!