At a Glance
- Tasks: Help residents by assessing benefits and providing essential advice.
- Company: Scottish Borders Council, dedicated to community support and diversity.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Other info: Guaranteed interviews for veterans and individuals with disabilities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 5 SCE Standard Grades at level 3 or above, including English and Maths.
The predicted salary is between 14.75 - 15.96 £ per hour.
Grade: 5A
Hourly Rate: £14.75 - £15.96
Salary: £26,921.46 - £29,129.71 per annum
Contract Duration: Permanent
Hours: 35 hours
Interviews will provisionally be 26th & 27th August 2026
Role Purpose
Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same? We are looking for a motivated and customer-focused Benefits Assessor to join our Customer Advice and Support Service team. This is an exciting opportunity to play a vital role in supporting residents across the Scottish Borders by assessing benefit entitlement and providing advice that can make a real difference to people's lives.
As a Benefits Assessor, you will assess and make decisions on a range of applications including:
- Housing Benefit
- Council Tax Reduction
- Free School Meals
- Clothing Grants
- Council Tax discounts and exemptions
You will also provide guidance and support to customers, colleagues and partner organisations, helping people access the assistance they need.
Essential
At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic. Comparable relevant experience.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Housing Benefit/Council Tax Reduction Benefits Assessor - Hawick Contact Centre - SBO10268 employer: Scottish Borders Council
Scottish Borders Council is an excellent employer, offering a supportive and inclusive work environment in Eyemouth where you can make a meaningful impact on your community. With a commitment to employee growth and diversity, the council provides opportunities for professional development and values the contributions of all staff members. Join a dedicated team that prioritises compassion and professionalism while delivering essential services during significant life moments.
