At a Glance
- Tasks: Assist customers with enquiries via telephone and provide excellent support.
- Company: Scottish Borders Council, dedicated to diversity and community service.
- Benefits: Competitive hourly rate, flexible hours, and hybrid working options after training.
- Other info: Great opportunity for students or those with caring responsibilities.
- Why this job: Perfect for people who love helping others and want a flexible work schedule.
- Qualifications: Minimum of 3 Standard Grades including English; customer service skills are a plus.
The predicted salary is between 25059 - 26392 £ per year.
Grade: 4A
Hourly Rate: £13.73 - £14.46
Salary: £25059.96 - £26392.21 per annum
Hours: 35
Duration: Temporary until 31/03/2028 or earlier return of the post holder
Interviews will be held in the week of 8 January 2026.
Role Purpose
Three Business Support Assistant roles have become available at the Hawick Contact Centre. This role will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills. We are looking for full time, however will consider part time that fits in with other commitments (such as caring responsibilities, study etc). This may suit if your college/Uni Course leaves you with regular free time. This post will be based from Hawick, however Hybrid working will be available once suitable training has been completed.
The main task will be dealing with customers contacting Customer Advice and Support via telephone, assisting with enquiries.
Essential
- Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English
Informal Enquiries
Informal enquiries may be made to Laura Mcleod at Lauraj.mcleod@scotborders.gov.uk
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Business Support Assistant - Hawick Contact Centre - Three Positions Available - SBO10081 employer: Scottish Borders Council
Scottish Borders Council is an excellent employer, offering a supportive work culture that values diversity and inclusion. With opportunities for hybrid working and flexible hours, the Business Support Assistant roles at the Hawick Contact Centre are ideal for individuals seeking meaningful employment while balancing personal commitments. The Council is dedicated to employee growth, providing training and development to enhance skills and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant - Hawick Contact Centre - Three Positions Available - SBO10081
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at the Hawick Contact Centre. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your customer service experiences and how they relate to the role. We recommend doing mock interviews with a mate to boost your confidence!
✨Tip Number 3
Show off your IT skills! Since this role requires excellent IT abilities, be ready to discuss any relevant software or tools you’ve used. Maybe even bring examples of how you’ve solved tech issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Support Assistant - Hawick Contact Centre - Three Positions Available - SBO10081
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of Business Support Assistant. We want to see how you can bring your unique flair to our team!
Show Off Your People Skills:Since this role is all about customer service, don’t forget to showcase your people skills in your application. Share examples of how you've successfully interacted with customers or resolved issues in the past.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’re the perfect fit for the position. Avoid jargon and focus on what really matters.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Scottish Borders Council
✨Know Your Role
Before the interview, make sure you understand the Business Support Assistant role inside out. Familiarise yourself with the key responsibilities, especially around customer service and IT skills. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your People Skills
Since this role is all about dealing with customers, be ready to share examples of your previous experiences in customer service. Think of specific situations where you’ve successfully resolved issues or helped someone out. This will demonstrate your people skills effectively.
✨Prepare for Hybrid Working Questions
With hybrid working being a possibility, be prepared to discuss how you would manage your time and tasks effectively in both an office and remote setting. Highlight any past experiences that showcase your adaptability and self-discipline.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about team dynamics, training opportunities, or how success is measured in the position. It’s a great way to leave a lasting impression.
