At a Glance
- Tasks: Provide exceptional customer support via phone, email, live chat, and face-to-face.
- Company: Join the Scottish Borders Council, dedicated to serving the community.
- Benefits: Competitive hourly rate, flexible hours, and a supportive work environment.
- Other info: Diverse workplace with opportunities for all, including veterans and individuals with disabilities.
- Why this job: Perfect for people lovers who want to make a difference in their community.
- Qualifications: 5 SCE Standard Grades at level 3 or above, including English.
The predicted salary is between 14.75 - 15.96 £ per hour.
Grade: 5A
Hourly Rate: £14.75 - £15.96
Full time post salary: £26,921.46 - £29,129.71 per annum
Part time post salary: £13,076.14 - £14,148.71 per annum
Full time post hours: 35 hours per week
Part time post hours: 17 hours per week
Contract Duration: Temporary secondment cover until 31/0/2028 or earlier return of the post holders
Interviews will be held during the week commencing 14th September 2026. Please specify which post you wish to apply for in your application.
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Galashiels Contact Centre. The post is full-time and temporary. You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
- At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.
Customer Advice and Support Advisor - Galashiels Contact Centre - 2 posts - SBO10304 employer: Scottish Borders Council
Scottish Borders Council is an excellent employer, offering a supportive and inclusive work environment in Eyemouth where you can make a meaningful impact on your community. With a commitment to employee growth and diversity, the council provides opportunities for professional development and values the contributions of all staff members. Join a dedicated team that prioritises compassion and professionalism while delivering essential services during significant life moments.
