Location: Galashiels Local Office Paton Street Galashiels Selkirkshire, TD1 3AS
Salary: £24,995.90 - £27,058.15 per year pro rata
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Grade: 5A
Salary: £24,995.90 - £27,058.15 per annum
Contract Duration: Permanent
Hours: 35
Please note there are 3 positions available for the vacancy
Interviews to commence week beginning 9th June 2025
Role Purpose
We have an exciting opportunity for three highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre.
These posts are temporary:
- Post one: 35.00 hours up to 31st May 2027
- Post two: 35.00 hours up to 31st May 2026
- Post three: 34.5 hours up to 31st March 2026
You will provide advice and support to customers via telephone, email, live chat, and face-to-face on a wide range of council services while delivering exceptional customer service. This role is suitable if you are a people person and a fast learner with excellent IT and customer service skills.
Job Details
Grade: 5A
Hourly Rate: £13.69 - £14.82
Salary: £24,995.90 - £27,058.15 per annum
Contract Duration: Permanent
Hours: 35
Please note there are 3 positions available for the vacancy
Interviews to commence week beginning 9th June 2025
Essential
At least 5 SCE Standard Grades at level 3 or above (or equivalent), including English
Informal Enquiries
Informal enquiries may be made to Jenna Clarkson at jenna.clarkson@scotborders.gov.uk.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. We especially encourage candidates who assess themselves as having a disability. Under the Disability Confident Employer scheme, this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Galashiels Contact Centre
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Scottish Borders Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Scottish Borders Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Scottish Borders Council.
How to prepare for a job interview at Scottish Borders Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Scottish Borders Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Scottish Borders Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
