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- Tasks: Join us as a Customer Advisor, helping customers via phone, email, and chat.
- Company: Scottish Borders Council is dedicated to serving our community with excellence.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: This role offers hands-on experience in customer service and a supportive work environment.
- Qualifications: You need at least 5 SCE Standard Grades at level 3 or above, including English.
- Other info: This is a temporary position until October 2026, perfect for gaining valuable experience.
The predicted salary is between 24996 - 27058 £ per year.
Job Details
Grade: 5A
Hourly Rate: £13.69 – £14.82
Salary: £24995.90 – £27058.15 per annum
Contract Duration: Temporary Secondment Cover until 06/10/2026 or the earlier return of the post holder.
Hours: 35
Interviews will be held Week Commencing 14/04/2025
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is full time and Temporary to 06/10/26 .
You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
Informal Enquiries
Informal enquiries may be made to Janet Mitchell at
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Customer Advice & Support Advisor - Hawick Contact Centre - SBO08957 employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advice & Support Advisor - Hawick Contact Centre - SBO08957
✨Tip Number 1
Familiarize yourself with the services offered by the Scottish Borders Council. Understanding the range of services will help you provide better advice and support to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries through various channels like phone, email, and live chat. Being able to demonstrate effective communication will be key in this role.
✨Tip Number 3
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle difficult situations or complaints, as this will show your problem-solving abilities.
✨Tip Number 4
Research the values and mission of the Scottish Borders Council. Aligning your answers and approach with their commitment to diversity and community service can make a strong impression during your interview.
We think you need these skills to ace Customer Advice & Support Advisor - Hawick Contact Centre - SBO08957
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and essential qualifications required for the Customer Advisor position at the Hawick Contact Centre.
Highlight Relevant Experience: In your application, make sure to emphasize any previous customer service experience you have. Provide specific examples of how you've delivered exceptional customer service in past roles.
Tailor Your CV: Customize your CV to align with the job requirements. Include your SCE Standard Grades and any relevant skills that demonstrate your ability to provide advice and support across various communication channels.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying. Mention your understanding of the council's commitment to diversity and how you can contribute to their mission.
How to prepare for a job interview at Scottish Borders Council
✨Know the Role
Make sure you understand the responsibilities of a Customer Advisor. Familiarize yourself with the services offered by the council and think about how you can provide exceptional customer service in various situations.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly. Whether it's through phone, email, or face-to-face interactions, demonstrate your ability to convey information effectively.
✨Highlight Your Qualifications
Be prepared to discuss your educational background and any relevant experience. Emphasize your SCE Standard Grades and how they have equipped you with the skills necessary for this position.
