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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer support via phone, email, and live chat.
- Company: Be part of the Scottish Borders Council, dedicated to serving our community.
- Benefits: Enjoy a competitive hourly rate and flexible part-time hours.
- Why this job: Make a real impact by helping customers navigate council services in a supportive environment.
- Qualifications: Must have at least 5 SCE Standard Grades at level 3 or above, including English.
- Other info: This is a temporary position with potential for growth and diversity in the workplace.
The predicted salary is between 24996 - 27058 £ per year.
Job Details
Grade: 5A
Hourly Rate: £13.69 – £14.82
Salary: £24995.90 – £27058.15 pro rata per annum
Contract Duration: Temporary Secondment Cover until 06/10/2026 or the earlier return of the post holder.
Hours: 22.5
Interviews will be held Week Commencing 14/04/2025
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is Part Time and Temporary. Within these hours it is preferred to include a Monday and Friday, however this is negotiable.
You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
Informal Enquiries
Informal enquiries may be made to Janet Mitchell at
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Customer Advice & Support Advisor - Hawick Contact Centre - SBO08956 employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advice & Support Advisor - Hawick Contact Centre - SBO08956
✨Tip Number 1
Familiarize yourself with the services offered by the Scottish Borders Council. Understanding the range of services will help you provide better advice and support to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries through different channels like phone, email, and live chat. Being able to demonstrate your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service roles, even if they were informal. Sharing specific examples of how you handled customer issues can illustrate your capability and passion for providing exceptional service.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role prefers shifts on Monday and Friday, showing your willingness to accommodate these preferences can make you a more attractive candidate.
We think you need these skills to ace Customer Advice & Support Advisor - Hawick Contact Centre - SBO08956
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Advice & Support Advisor position. Understand the key responsibilities and essential qualifications required, such as the need for at least 5 SCE Standard Grades.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any qualifications that meet the job requirements. Make sure to emphasize skills that align with providing advice and support across various communication channels.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and your understanding of the role. Mention specific examples of how you have delivered exceptional customer service in the past.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure all required documents are included and that your contact information is up to date.
How to prepare for a job interview at Scottish Borders Council
✨Research the Council Services
Before your interview, take some time to familiarize yourself with the various council services you will be advising on. Understanding these services will help you answer questions confidently and demonstrate your commitment to providing exceptional customer service.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. Be prepared to discuss examples of how you've successfully communicated with customers in the past, whether through phone, email, or face-to-face interactions. Highlight your ability to listen actively and respond appropriately.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about past experiences where you resolved customer issues or provided support, and be ready to share these examples during the interview.
✨Demonstrate Flexibility and Availability
Since the role requires part-time availability, be clear about your schedule and willingness to work on preferred days like Monday and Friday. Showing flexibility can make you a more attractive candidate for the position.
