At a Glance
- Tasks: Pack and dispatch orders, respond to customer enquiries, and support programme teams.
- Company: Join the Scottish Book Trust, a vibrant organisation promoting reading and literacy.
- Benefits: Part-time hours, employee pension contribution, and a friendly work environment.
- Other info: Flexible role with opportunities for personal growth and teamwork.
- Why this job: Be part of a team that makes a difference in the community through books.
- Qualifications: Experience in admin, logistics, or customer service; strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Contract: Part-time, Permanent
Hours: Part-time, 12 hours / 3 days per week to include Mondays and Thursdays
Closing date: Midnight on 10 August
Location: Edinburgh
Employee pension contribution of 5% per annum
- Pack and dispatch orders for the Scottish Book Trust online shop, ensuring accuracy and timely delivery
- Respond to customer enquiries relating to online shop orders, products and deliveries in a professional and timely manner
- Receive, organise and maintain stock, including regular stock checks and reporting discrepancies
- Support programme teams with the preparation and distribution of mailings, including large-scale fulfilment tasks
- Assist with maintaining accurate records for stock, orders and postage
- Support with the preparations for and potentially attend off-site pop-up shops as required
- Assist with the logistics of our annual book donation appeal and ad hoc book gifting dispatch
- Assist with day-to-day building management tasks, such as monitoring supplies, reporting maintenance issues and supporting contractors on site
- Co-ordinate the lending, tracking and return of technology equipment to ensure it is available, maintained and accounted for
- Help ensure a safe, tidy and well-organised working environment
- Support basic health and safety processes and compliance tasks as required
- Provide administrative and operational support to the Commercial Manager and the wider Operations team as required
- Work collaboratively across teams to support the smooth running of organisational processes
- Contribute to continuous improvement of processes and systems within the Operations function
Knowledge, skills and experience
- Experience in an administrative, logistics, retail or customer service role (including part-time or entry-level experience)
- Experience dealing with customer enquiries via email or phone in a professional manner
- Familiarity with online shop or e-commerce processes
- Experience of packing, dispatching orders or handling stock is desirable but not essential
- Ability to safely undertake manual handling activities, including lifting, carrying and moving stock, and to remain active during the working period while picking and packing customer orders/organising mailings
- Strong attention to detail, particularly when handling orders and stock records
- Excellent organisational skills and time management skills, with meticulous attention to detail, taking pride in working to a high standard
- Excellent communication skills, written and verbal with the ability to interact professionally, with a friendly, approachable manner
- Competent IT skills including use of common IT systems (e.g. Microsoft Office, email, databases or order systems, use of Royal Mail Click and Drop or other delivery providers would be advantageous)
Other information
- A team player but able to self-motivate and work to multiple priorities
- Confident to work across the organisation with multiple teams
- Reliable and adaptable, with a strong work ethic.
Operations & Sales Administrator employer: Scottish Book Trust
Scottish Book Trust is an exceptional employer that champions the transformative power of books and storytelling, fostering a collaborative and inclusive work culture. As a national charity, we offer meaningful opportunities for professional growth while making a tangible impact on the lives of individuals living with dementia. Our commitment to co-designing resources ensures that employees can engage in innovative projects that prioritise authentic participation and community connection.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Sales Administrator
✨Tap into Local Job Boards
Look for part-time opportunities on local job boards or industry-specific sites related to logistics and supply chain. These platforms often host job listings that may not make it to the larger job boards, giving you an edge!
✨Connect with the Community
Join local logistics and supply chain forums or Facebook groups where businesses might post about part-time roles. These communities can provide insights, and you might even find someone who can put in a good word for you!
✨Be Available for Immediate Start
Since many part-time logistics roles need quick hires, being available for an immediate start can be a big plus. Make sure to highlight your flexibility when chatting with potential employers like Scottish Book Trust.
✨Showcase Your Skills on Our Platform
We recommend creating a strong profile on our website to connect with logistics firms looking for part-time talent. Show off your relevant skills and experience to make it easier for companies like Scottish Book Trust to spot you!
We think you need these skills to ace Operations & Sales Administrator
Some tips for your application 🫡
Highlight Relevant Experience:When you're applying for a logistics and supply chain role like Operations & Sales Administrator, make sure to emphasise any relevant experience you've got. Even if it’s just an internship or volunteer work, show how you've dealt with supply chain processes, inventory management, or even basic logistics tasks. This helps us see you in action!
Showcase Your Technical Skills:For logistics roles, familiarity with software like SAP, Oracle, or even Excel can really set you apart. Be sure to mention these skills in your CV and, if possible, include examples of how you've used them effectively in previous roles or projects.
Keep It Flexible:Since this is a part-time position, let us know about your availability in your cover letter! If you can work certain shifts or have a flexible timetable, make that clear – we love flexibility as much as you do!
Tailor Your CV to Logistics:Your CV isn't just a list of jobs; it should tell a story about your journey in logistics. Use bullet points to break down your achievements and any metrics that show your impact in previous roles. Did you help reduce costs or improve efficiency? Quantify that success to grab our attention!
How to prepare for a job interview at Scottish Book Trust
✨Know Your Supply Chain Basics
Make sure you brush up on key concepts in logistics and supply chain management. Understand terms like Just-In-Time, inventory management, and demand forecasting, as these might pop up in the conversation. Being able to discuss these confidently shows you’re not just going through the motions and have a genuine interest in the role.
✨Be Ready for Scenario-Based Questions
Logistics can be unpredictable, so expect questions that test your problem-solving skills. For instance, they might ask how you'd handle a sudden supply chain disruption. Think through examples from your studies or past experiences, showing how you can adapt and make quick decisions in a tight spot.
✨Flexibility is Key
Since this is a part-time gig, the interviewers will likely look for candidates who are flexible and willing to jump into different roles as needed. Be ready to discuss your availability and how you can help during peak times. This kind of openness can really set you apart!
✨Highlight Your Tech Savviness
In logistics, it's essential to be comfortable with various software tools, from inventory management systems to basic Excel functions. If you've used any specific tools or platforms in the past, make sure to mention them. This not only shows your technical skills but also your readiness to dive into the job!
