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- Tasks: Assist with customer service and administrative duties in a busy medical practice.
- Company: Join a supportive medical practice in Glasgow, dedicated to quality patient care.
- Benefits: Earn while you learn with qualifications in Business Administration and Customer Service.
- Why this job: Gain hands-on experience in healthcare while developing essential skills in a friendly team environment.
- Qualifications: No specific experience needed; enthusiasm and a willingness to learn are key!
- Other info: This is a 24-month apprenticeship with potential for a permanent role.
Medical Receptionist/ Patient Support Modern Apprentice
Join to apply for the Medical Receptionist/ Patient Support Modern Apprentice role at Scottish Apprenticeships
Medical Receptionist/ Patient Support Modern Apprentice
4 days ago Be among the first 25 applicants
Join to apply for the Medical Receptionist/ Patient Support Modern Apprentice role at Scottish Apprenticeships
Job Overview
Job purpose
THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.
Have you recently left school?
Are you interested in providing quality customer service in an administrative role?
Do you want to earn money while you learn on the job and work towards a Business and Administration SVQ and a Diploma in Customer Service?
A busy, supportive medical practice based in Glasgow is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Medical Administrator role.
Please note that this position is for an initial 24 month contract with the potential for a permanent role for the right candidate. During this initial 24 months, you will work towards two qualifications; Firstly, a Business and Administration SVQ and then you will use your knowledge from this and apply your skills to work towards a Diploma in Customer Service.
The job role will involve customer service through reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and providing a high level of customer service for patients as required as well as liaising with staff and external agencies.
Responsibilities Include
Processing requests for appointments and prescription requests
Answering incoming phone calls, transferring calls or dealing with the callers request appropriately by delivering quality customer service
Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition
Initiating contact with and responding to, requests from patients, team members and external agencies
Administration of patient records
Working as part of a busy and supportive team
Inputting data into the patient’s healthcare records as necessary
Managing all queries as necessary in an efficient manner
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general tasks as requested
Monitoring of stationery supplies
Contribute ideas and suggestions to the smooth running of the reception and administrative functions
Along with the duties in your role, you will undertake two qualifications while you work and will be supported throughout.
You will have the opportunity to learn about different aspects of a medical administrator role and about the value of continuity of care.
You will learn about the importance of effective communication, teamwork and confidentiality to provide quality customer service for internal staff, patients and other agencies.
The most important thing is that you are enthusiastic, motivated and willing to learn.
National 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential
Good communication and interpersonal skills are important
Previous customer service experience is desirable but a good understanding of the importance of good customer service is key
You should be willing to learn and work hard
Ability to work well as part of a team and learn from others
Be able to use your initiative to work towards common values and goals of providing the best care for patients
Time management is crucial- you will be part of a busy GP Practice team and will have to manage your time between your duties and working towards your two qualifications
Ability to maintain confidentiality when working with sensitive information
If you think you are up for the challenge of working in a busy GP Practice as a Modern Apprentice, we would love to hear from you!
Apply for this apprenticeship
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Medical Receptionist/ Patient Support Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/ Patient Support Modern Apprentice
✨Tip Number 1
Familiarise yourself with the role of a Medical Receptionist. Understanding the key responsibilities, such as managing appointments and providing customer service, will help you demonstrate your enthusiasm and readiness during any interviews.
✨Tip Number 2
Showcase your communication skills! Since this role involves interacting with patients and healthcare professionals, practice articulating your thoughts clearly and confidently. You might even consider role-playing common scenarios to prepare.
✨Tip Number 3
Research the medical practice where you’re applying. Knowing their values, services, and community involvement can give you an edge in interviews, allowing you to tailor your responses and show genuine interest in their work.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide valuable insights into the day-to-day tasks and expectations, helping you prepare better for the application process and potential interviews.
We think you need these skills to ace Medical Receptionist/ Patient Support Modern Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to customer service and administration. Even if you don't have direct experience, emphasise your enthusiasm and willingness to learn.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you're interested in the Medical Receptionist role and how you can contribute to the team. Be sure to express your eagerness to learn and grow within the position.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and time management. Provide examples of how you've demonstrated these skills in school or other activities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a medical environment.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Enthusiasm
As this role is aimed at recent school or college leavers, it's crucial to demonstrate your enthusiasm for learning and working in a medical environment. Be sure to express your eagerness to contribute to the team and your interest in customer service.
✨Highlight Communication Skills
Effective communication is key in a medical receptionist role. Prepare examples of how you've successfully communicated with others in previous experiences, whether in school projects or part-time jobs, to showcase your interpersonal skills.
✨Demonstrate Teamwork
This position requires working as part of a busy team. Be ready to discuss any past experiences where you collaborated with others, highlighting your ability to work well in a team setting and support your colleagues.
✨Prepare for Customer Service Scenarios
Since the role involves providing quality customer service, think about potential scenarios you might face as a receptionist. Prepare responses on how you would handle difficult situations or queries from patients, showing your understanding of good customer service principles.
