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- Tasks: Join our team as a Medical Receptionist/Administrator Apprentice, handling patient queries and administrative tasks.
- Company: Be part of a friendly GP Practice known for excellent patient care and innovative work culture.
- Benefits: Earn while you learn with a Level 6 Business and Administration SVQ and enjoy flexible working hours.
- Why this job: This role offers a dynamic environment, valuable experience, and the chance to make a real impact.
- Qualifications: No specific experience needed; enthusiasm, good communication skills, and a willingness to learn are essential.
- Other info: Work in a well-established practice with easy access from Edinburgh and surrounding areas.
Job Overview
THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.
Have you recently left school? Are you interested in starting a career in Administration? Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ? A friendly and progressive GP Practice with a reputation for excellent person-centred care and innovated working are delighted to be expanding their administration team and require a Receptionist/Administration Apprentice to work on a rotational full time basis (early, middle and late shifts, exact times will vary due to contracted hours) but these will be between the hours of 7.30am-6pm Monday to Friday. They are looking for someone who is enthusiastic, forward thinking, highly motivated, that will fit well into their team and will work hard to provide an excellent person-centred care administrative service to their patients and GPs.
This is a well-established and respected Medical Practice, consisting of approximately 8,000 patients within easy commute from the centre of Edinburgh and surrounding areas with good road and rail links providing easy access to the Practice and its many local amenities.
This is an exciting, varied and fast paced role with tasks including reception and telephone cover, prescription administration, patient record summarising, audio typing, document workflow management, dealing with medical reports etc.
Responsibilities Include
- Processing requests for appointments and prescription requests
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Administration of patient records
- Inputting data into the patient’s healthcare records as necessary
- Managing all queries as necessary in an efficient manner
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting all clinical staff with general tasks as requested
- Monitoring of stationery supplies
- Contribute ideas and suggestions to the smooth running of the reception and administrative functions
- Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.
- National 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential
- Proficient user of Microsoft Office Packages
- Good communication and interpersonal skills are important
- Previous customer service experience is desirable
- Enthusiasm and a \’can do\’ attitude is key- you should be willing to learn and work hard
- Ability to work well as part of a team
- Time management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work
- Ability to maintain confidentiality when working with sensitive information
Apply
Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
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Medical Receptionist/Administrator Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator Modern Apprentice
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Receptionist. Understanding tasks like appointment scheduling and patient record management will help you demonstrate your enthusiasm and readiness to learn during any interviews.
✨Tip Number 2
Showcase your customer service skills. Since this role involves direct interaction with patients, think of examples from your past experiences where you've provided excellent service or resolved issues effectively.
✨Tip Number 3
Research the GP Practice's values and mission. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their team.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you understand more about the work environment and expectations, making you a more informed candidate.
We think you need these skills to ace Medical Receptionist/Administrator Modern Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences, even if they are from school or college. Emphasise your communication skills, teamwork, and any customer service experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the medical field. Mention why you want to work in administration and how you can contribute to the team at the GP Practice.
Highlight Your Willingness to Learn: Since this is an apprenticeship, it's important to express your eagerness to learn and grow. Mention your interest in achieving the Level 6 SVQ in Business and Administration and how you plan to balance work and study.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an administrative role.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to learn. Employers love candidates who are eager to start their careers and contribute positively to the team.
✨Highlight Relevant Skills
Even if you don't have direct experience, mention any skills that relate to the job. For instance, if you've done any customer service work or have experience with Microsoft Office, be sure to bring that up during the interview.
✨Demonstrate Team Spirit
Since this role involves working closely with others, share examples of how you've successfully worked in a team before. This could be from school projects, sports teams, or any group activities.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you understand more about the practice and its culture.
