Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help detect software issues and improve testing procedures in a hands-on role.
- Company: Join Daxtra, a leading SaaS provider in the recruitment industry.
- Benefits: Earn £16,000 per year with a supportive learning environment.
- Why this job: Kickstart your career with real-world experience and a nationally recognised qualification.
- Qualifications: A passion for problem-solving and assisting others with tech issues.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
Job Overview
Job purpose
About Daxtra
Headquartered in the UK, the Daxtra Group consists of entities in several countries worldwide. The company develops and sells software as a service (SaaS) to the recruitment industry. The group has a strong trading record across the last two decades, has adapted well to global pandemic and through recent product development and global expansion is well placed to continue to grow over the coming years.
Overview
Reporting to the Testing Team Director, your primary role will be to serve as Testing Engineer. This will involve communicating with the other teams, ensuring quality of service, in accordance with established company procedures. Additionally, further developing and improving testing procedures. This is a hands-on role, troubleshooting technical solutions related to software, services, deployment, configuration and setup errors as well as reporting issues via effective internal and external communication, and following required procedures in use of systems, and documentation, as well as receiving and checking feedback from other engineers to cross check if issues have been resolved.
Salary: £16,000 per annum.
Working hours: 35 hours per week, 10am – 6pm.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Responsibilities
- Help the team detect issues
- Develop new testing cases
- Update existing procedures to align with new features and processes
- Research and identify solutions to software and service issues
- Diagnose and troubleshoot technical issues, including deployment, configuration and setup
- Ask targeted questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Communicate with other teams through all available channels
- Refer to internal systems or external resources to provide accurate solutions
- Ensure all issues are properly logged and documented
- Prioritize and manage several open issues at one time
- Follow up on open projects if and when required
- Prepare accurate and timely reports
Our Ideal Candidate
- You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply
- Ultimately, you will be a person the other team members can trust. They will rely on you to provide timely and accurate reporting on technical issues you find during the test process
- We are expecting individuals that are keen to improve the quality of our product as well as learn and expand their knowledge by working closely with other professionals and independently investigating solutions via all available tools and resources
Other Desirable Skills
- Excellent written and oral communication
- Sense of when to escalate a problem, or ask for assistance
- Problem solving and follow through, can think outside the box
- Pragmatic and thorough
- Maintain friendly and professional relationships with clients and colleagues
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
Apply now
#J-18808-Ljbffr
IT Testing Support Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Testing Support Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or mentors can help you nail those tricky questions. Focus on explaining your thought process clearly, especially when discussing technical issues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in the past. Use specific examples that highlight your ability to troubleshoot and communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Daxtra. Don’t miss out on this opportunity!
We think you need these skills to ace IT Testing Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and problem-solving shine through. We want to see that you're excited about the opportunity to help others with their tech issues and improve our testing processes.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing candidates who take the time to connect their background with what we do at Daxtra.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. This will help us understand your thought process and communication style better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scottish Apprenticeships
✨Know Your Stuff
Before the interview, make sure you understand the basics of software testing and the specific tools Daxtra uses. Brush up on common testing methodologies and be ready to discuss how you would approach troubleshooting technical issues.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Communicate Clearly
Since this role involves a lot of communication with other teams, practice explaining technical concepts in simple terms. Be ready to showcase your written and verbal communication skills during the interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, testing procedures, or future projects at Daxtra. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
