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For Companies At a Glance
- Tasks: Provide exceptional IT support to customers via phone, email, and on-site.
- Company: Join Tela Technology, a trusted leader in UK business communications for over 35 years.
- Benefits: Enjoy flexible hours, free parking, and a supportive work environment with career advancement opportunities.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: A customer-first mindset, excellent communication skills, and a willingness to learn are essential.
- Other info: Receive dedicated support from a QA skills coach throughout your apprenticeship.
Job Overview
Job purpose
Employer Description
Tela Technology have over 35 years of trusted UK business communications including mobile, fixed-line, internet, unified communications and managed IT support. Tela customers include some of the largest customers in the UK as well as medium-sized companies, retail stores, hotels and the public sector. We work with well known companies such as Microsoft, Cisco, Vodaphone, Samsung and many more – you know you\’ll be part of a company who will continue to grow and constantly develop you!
Overview
We have an exciting opportunity based in Aberdeen to join our IT function! Becoming an IT Support Apprentice will mean you will be responsible for providing an exceptional customer experience to Tela’s IT customer base.
Salary: £20,000 per annum.
Working week: 37.5 hours per week, Monday to Friday, 8:30am – 5pm or 9am – 5:30pm
Benefits
- Free on-site parking.
- Friendly atmosphere.
- Flexible working hours – will be confirmed upon interview.
- You will enjoy perks such as Medicash employee assistance programme
- Opportunity for career advancement should you be successful. This will involve further learning opportunities after you successfully complete your apprenticeship with QA.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Providing end user support, both internally and to customers via telephone, email and on-site.
- Attending customer sites, as required.
- Keeping customers regularly updated on open tickets.
- Notifying customers of impending changes / agreed outages.
- Escalating tickets when required to the Senior 1st and 2nd Line teams.
- Completing scheduled tickets in a timely manner and recording time spent on tickets accurately.
- Ensuring all tasks are completed within the parameters and guidance of our ISO 27001 standard.
- Updating customer documentation via our CRM.
What We Are Looking For
- A customer first mindset with excellent communication skills.
- A reliable individual who enjoys working autonomously.
- The ability to build rapport and relationships with colleagues, customers and suppliers.
- High degree of accuracy and a keen eye for detail.
- Self motivated, enthusiastic and works well with other team/s and team members.
- Ability to multi-task and adapt to changes quickly.
- A willingness to learn and develop technical knowledge and skillset.
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
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IT Support Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Modern Apprentice
✨Tip Number 1
Familiarise yourself with the technologies and tools mentioned in the job description, such as Microsoft, Cisco, and CRM systems. Having a basic understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved issues or helped others in the past. This will show that you have the customer-first mindset they are looking for.
✨Tip Number 3
Research Tela Technology and their approach to IT support. Understanding their values and customer base will allow you to tailor your conversation during the interview and show genuine interest in the company.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts in simple terms. This is crucial for an IT support role where you'll need to assist customers who may not be tech-savvy.
We think you need these skills to ace IT Support Modern Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the IT Support Modern Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and education. Emphasise any customer service experience or technical skills you possess, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Tela Technology. Mention specific aspects of the company that appeal to you and how you can contribute to their success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Customer Service Skills
Since the role focuses on providing exceptional customer experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or resolved issues for customers.
✨Demonstrate Technical Knowledge
Brush up on basic IT concepts and tools that are relevant to the role. Be ready to talk about any technical skills you possess, such as familiarity with operating systems, software applications, or troubleshooting techniques.
✨Emphasise Your Willingness to Learn
As an apprentice, showing enthusiasm for learning is crucial. Talk about your eagerness to develop new skills and how you plan to take advantage of the training opportunities provided by Tela Technology.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of projects you might work on, or the career advancement opportunities available after the apprenticeship.
