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For Companies At a Glance
- Tasks: Be the tech hero solving IT issues for customers and learning hands-on skills.
- Company: Join Brightskye, a passionate tech company making a difference.
- Benefits: Earn ÂŁ16,000 - ÂŁ17,000, enjoy 31 days leave, and get a recognised qualification.
- Why this job: Kickstart your tech career with real experience and support from experts.
- Qualifications: A love for IT, problem-solving skills, and great communication.
- Other info: 90% of apprentices secure permanent jobs; excellent growth opportunities await!
The predicted salary is between 8000 - 8500 ÂŁ per month.
Overview
Job Overview
Kickstart your tech career with Brightskye! Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice. Two positions are available, with an immediate start!
Salary: £16,000 – £17,000 per annum.
Working week: 35 hours a week, Monday to Friday, 9am – 5pm.
Why Brightskye?
At Brightskye, we\’re passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you’ll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.
What You’ll Get
- A nationally recognised Modern Apprenticeship.
- Real hands-on experience with the latest tech.
- A personal mentor and a friendly team to back you up.
- 31 days of annual leave.
- Employee pension.
Future Prospects
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.
Responsibilities
- Acting as the first point of contact for customers for IT issues – from forgotten password to printer meltdowns to connectivity issues.
- Speaking with customers over the phone or email.
- Helping set up and configure hardware and software.
- Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.
- Monitoring customers’ servers, internet connections and back-up systems.
- Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.
What We’re Looking For
- A keen interest in IT and a love for solving problems.
- Great communication skills and a positive can-do attitude.
- An appetite for technology advancements.
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apply for this apprenticeship. Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship. Apply now.
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IT Helpdesk Support Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Modern Apprentice
✨Tip Number 1
Get your tech skills ready! Brush up on common IT issues like password resets and printer problems. We all know that being the go-to tech genius is about confidence, so practice explaining solutions clearly.
✨Tip Number 2
Network like a pro! Reach out to friends or family in the tech field and ask for advice or insights. We can’t stress enough how valuable connections can be when landing that apprenticeship.
✨Tip Number 3
Prepare for interviews by role-playing common scenarios. Think about how you’d handle customer queries or tech issues. We want you to shine, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for tech and problem-solving!
We think you need these skills to ace IT Helpdesk Support Modern Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for solving tech problems. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your application to fit the role. Highlight relevant skills and experiences that align with the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to understand your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the 'Apply now' button and get started!
How to prepare for a job interview at Scottish Apprenticeships
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common issues like password resets, printer problems, and connectivity issues. This will show that you’re not just a tech enthusiast but also someone who can handle real-world problems.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and effectively, especially under pressure.
✨Demonstrate Your Problem-Solving Mindset
Prepare examples of how you've solved tech problems in the past, whether it's helping a friend fix their laptop or troubleshooting your own devices. Highlighting your proactive approach will resonate well with Brightskye's focus on innovation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they support apprentices. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
