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For Companies At a Glance
- Tasks: Provide IT support, solve tech issues, and assist customers via phone and email.
- Company: Join Brightskye, a tech-driven company passionate about innovation and client success.
- Benefits: Enjoy a recognised apprenticeship, hands-on experience, 31 days leave, and a supportive team.
- Why this job: Kickstart your tech career in a friendly environment with great growth prospects and mentorship.
- Qualifications: A keen interest in IT, problem-solving skills, and a positive attitude are essential.
- Other info: Immediate start available; two positions open for enthusiastic candidates.
Job Overview
Job purpose
Kickstart your tech career with Brightskye!
Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice!
Two positions are available, with an immediate start!
Why Brightskye?
At Brightskye, we\’re passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you’ll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.
Salary: £16,000 – £17,000 per annum.
Working week: 35 hours a week, Monday to Friday, 9am – 5pm
What You’ll Get
- A nationally recognised Modern Apprenticeship.
- Real hands-on experience with the latest tech.
- A personal mentor and a friendly team to back you up.
- 31 days of annual leave.
- Employee pension.
Future Prospects
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.
- Acting as the first point of contact for customers for IT issues – from forgotten password to printer meltdowns to connectivity issues!
- Speaking with customers over the phone or email.
- Helping set-up and configure hardware and software.
- Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.
- Monitoring customers’ servers, internet connections and back-up systems.
- Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.
What We’re Looking For
- A keen interest in IT and a love for solving problems.
- Great communication skills and a positive can-do attitude.
- An appetite for technology advancements.
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
Apply now #J-18808-Ljbffr
IT Helpdesk Support Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Knowing how to troubleshoot basic problems like password resets or connectivity issues will show your enthusiasm and readiness for the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research Brightskye and their tech environment. Understanding their values and the technology they use can help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former apprentices if possible. They can provide insights into the apprenticeship experience and may offer tips on what to highlight during your application process.
We think you need these skills to ace IT Helpdesk Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Helpdesk Support Apprentice. Familiarise yourself with the tasks mentioned in the job description, such as troubleshooting IT issues and setting up hardware.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job requirements. Emphasise your problem-solving abilities, communication skills, and any previous experience in IT or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've solved tech problems in the past and express your enthusiasm for joining Brightskye.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share examples of how you've helped friends or family with tech issues, as this demonstrates your hands-on experience and genuine interest in the field.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support scenarios, such as troubleshooting connectivity issues or resetting passwords. Being able to discuss these situations and how you would handle them will show that you're ready for the role.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be prepared to answer questions clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the team, the technologies they use, or the training process. This shows your curiosity and eagerness to learn, which are qualities Brightskye values in their apprentices.
