Medical Administrator Modern Apprentice in Glasgow

Job Overview

ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.

Have you recently left school? Are you interested in providing quality customer service in an administrative role? Do you want to earn money while you learn on the job and work towards a Business and Administration SVQ?

A busy medical practice based in Pollok is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Medical Administrator role.

You must be able to travel reliably to Pollok to be considered for this role.

This position is for an initial 14 month contract with the potential for a permanent role for the right candidate. During this time, you will be fully trained and supported through a Level 6 Business and Administration SVQ.

Responsibilities

• Processing requests for appointments and prescription requests
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately by delivering quality customer service
• Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition
• Initiating contact with and responding to requests from patients, team members and external agencies
• Administration of patient records
• Working as part of a busy and supportive team
• Inputting data into the patient’s healthcare records as necessary
• Managing all queries as necessary in an efficient manner
• Carrying out system searches as requested
• Maintaining a clean, tidy, effective working area at all times
• Supporting all clinical staff with general tasks as requested
• Monitoring of stationery supplies
• Contribute ideas and suggestions to the smooth running of the reception and administrative functions
• Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.
• You will have the opportunity to learn about different aspects of a medical administrator role and about the importance of confidentiality.
• You will learn how to communicate with team members, patients and external partners to provide a high level of customer service.
• The most important thing is that you are enthusiastic, motivated and willing to learn.

Qualifications

• National 5 English is required
• Previous Customer Service Experience Is Required
• National 5 Mathematics and Business/Administration – desirable but not essential
• Good communication and interpersonal skills are crucial
• You should be willing to learn and work hard
• Ability to work well as part of a team and learn from others
• Be able to use your initiative to work towards common values and goals of providing the best care for patients
• Time management is crucial – you will be part of a busy GP Practice team and will have to manage your time between your duties and working towards your work-based qualification
• Ability to maintain confidentiality when working with sensitive information

Additional Information

Seniority level: Internship

Employment type: Full-time

Job function: Health Care Provider

Industries: Government Administration

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