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- Tasks: Support the Digital Services Officer and assist with digital services and tenant support.
- Company: Join Scottish Apprenticeships, a growing organisation managing properties in East Lothian.
- Benefits: Gain hands-on experience while working towards a Modern Apprenticeship qualification.
- Why this job: Perfect for tech-savvy individuals wanting to make a difference in community services.
- Qualifications: Must have 5 National 5s including English and be confident with Microsoft applications.
- Other info: Opportunity to learn in a dynamic office environment and develop essential skills.
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Job Overview
Job purpose
We are a growing organisation that builds and manages a wide range of properties to meet a variety of needs within East Lothian. From our office in Haddington, we currently manage around 1400 properties for rent and shared ownership throughout the area. Our subsidiary company provides a repair and maintenance service for our properties and other customers.
The primary purpose of the post is to provide digital support to our Digital Services Officer, and working within the Housing Team to ensure excellent service delivery to our customers. The successful candidate will learn about all aspects of our digital services, including Rent Collector, our innovative new App which allows tenants to pay rent online and our Key Tenant Scheme where, by meeting certain criteria, tenants can receive a rent discount. They are also required to complete, to a satisfactory level, the Modern Apprenticeship in Digital Applications at SCQF Level 6.
The Digital Services Modern Apprentice is responsible for providing digital and administrative support to the Digital Services Officer to help maintain and develop our digital systems and services, and support tenants to access these services.
They are also required to work towards achieving the Modern Apprentice in Digital Applications at SCQF Level 6.
KEY ACTIVITIES
- Providing support with the site maintenance and content of elha.com
- Testing digital services, for example, new digital tools in My Home, My Work, My Area and Rent Collector
- Administering the Key Tenant Scheme
- Responding to Rent Collector queries and trouble-shooting
- Ensuring accurate data entry to our IT systems to maintain effective records compliant with Data Protection legislation
- Creating social media content for example, Facebook and Instagram
- Compiling statistics for performance monitoring purposes
EXAMPLES OF TYPICAL AREAS OF RESPONSIBILITY
- Assist the Digital Services Officer by updating content on elha.com and regularly checking links from elha.com to external sites, including assisting with maintaining
dedicated space within elha.com for different categories of elha.com user such as staff, Management Committee members, members and other registered users
- Assist with the testing and maintenance of digital services, including My Home, My New Home, My Work, My Area and Rent Collector
- Respond to Rent Collector enquiries and assist with troubleshooting and / or signposting tenants to relevant information
- Administer the Key Tenant Scheme, (including My New Home Discounts) by reviewing digital support and My New Home overrides, and assessing tenants for
eligibility for various levels of Rent Discount
- Help to promote our services and activities on social media sites, including developing and reviewing campaign calendars, and research local resources for e-news
articles, social media and web pages
- Carry out a range of digital administrative tasks, for example, uploading dates to the calendars in our tenants My Home accounts, resizing images for our Digital
Lettings Service (These Homes), setting up mailings for our Mutual Exchange List and updating new tenants and applicants in our Information and Advice database
- Assist with the collation of statistics for performance monitoring, for example, recording social media engagement and My Home usage statistics, ensuring that
registers are maintained, compiling information for our Performance 365 microsite and keeping it up to date
- Respond to Live Help enquiries received through elha.com
General Responsibilities
- Ensure that the letter and spirit of our Equalities and Diversity policy is observed in all respects and at all times
- Carry out other duties from time to time commensurate with the post as required by the Digital Services Officer
- Attend relevant training as required especially in relation to the Modern Apprentice Qualification
- Assist with the work of other departments at times of pressure, including reception cover where required
You will learn how to communicate in a busy office environment, communication and teamwork, You will also learn how to use our in-house I.T systems and databases, diary management and emails.
You will learn how to manage your diary and time allocated to tasks.
Must be confident using Microsoft Applications including – Excel and Word.
Good communication and organisation skills, 5 National 5s including English.
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Digital Services Administrator employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Administrator
✨Tip Number 1
Familiarise yourself with the digital tools mentioned in the job description, such as Rent Collector and My Home. Understanding how these platforms work will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Engage with the organisation's social media channels. By following and interacting with their posts, you can gain insights into their culture and current initiatives, which can be useful for tailoring your conversations during interviews.
✨Tip Number 3
Network with current or former employees of Scottish Apprenticeships on platforms like LinkedIn. They can provide valuable information about the work environment and expectations, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss your experience with data entry and digital administration tasks. Highlight any relevant skills or projects that demonstrate your ability to manage digital systems effectively, as this is a key aspect of the role.
We think you need these skills to ace Digital Services Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Digital Services Administrator position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Skills: Make sure to emphasise your digital skills, particularly with Microsoft Applications like Excel and Word. Mention any experience you have with social media content creation or data entry, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the apprenticeship and your understanding of the organisation's mission. Include specific examples of how you can contribute to their digital services and support their goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Scottish Apprenticeships
✨Know the Digital Services
Familiarise yourself with the digital services mentioned in the job description, such as Rent Collector and the Key Tenant Scheme. Understanding how these services work will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
Since the role involves responding to tenant queries and creating social media content, be prepared to discuss your communication skills. Share examples of how you've effectively communicated in previous roles or projects, especially in a busy environment.
✨Highlight Your Technical Proficiency
Make sure to mention your experience with Microsoft applications like Excel and Word. If you have any experience with digital tools or platforms, be ready to discuss how you've used them to improve processes or support users.
✨Demonstrate Your Teamwork Ability
The role requires working within a team, so be prepared to talk about your experiences collaborating with others. Share specific examples of how you've contributed to team success and how you handle challenges in a group setting.
