Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through their vehicle service journey and resolve issues.
- Company: Join Toyota, a leading global brand known for innovation and quality.
- Benefits: Gain hands-on experience, work with industry experts, and enjoy a dynamic work environment.
- Why this job: Be part of a prestigious company and develop your career in customer service.
- Qualifications: Good communication skills and a passion for teamwork are essential.
- Other info: This is a full-time apprenticeship with opportunities for growth.
Join to apply for the Customer Service Modern Apprentice role at Scottish Apprenticeships
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Modern Apprentice role at Scottish Apprenticeships
Job Overview
Job purpose
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. As an Apprentice within our aftersales department, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved. As an Apprentice Aftersales Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.
Joining us as an Apprentice Aftersales Advisor offers you the opportunity to develop your career with one of the world\’s most prestigious companies, working alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!
For this position you must have good communication skills, confident and enjoy working as part of a team.
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
Apply now
Seniority level
-
Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Government Administration
Referrals increase your chances of interviewing at Scottish Apprenticeships by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.
Customer Service Delivery Representative – Inverness
Dingwall, Scotland, United Kingdom 4 days ago
Customer Service – Personal Banker, Mobile Branch Lead
Alness, Scotland, United Kingdom 3 hours ago
Inverness, Scotland, United Kingdom 5 hours ago
Inverness, Scotland, United Kingdom 5 hours ago
Tain, Scotland, United Kingdom 4 days ago
Nairn, Scotland, United Kingdom 6 days ago
[Office positions] Register of Interest_SEUK-CL
Inverness, Scotland, United Kingdom 1 day ago
Nairn, Scotland, United Kingdom 6 days ago
Alness, Scotland, United Kingdom 1 month ago
Dalcross, Scotland, United Kingdom 3 weeks ago
Aviemore, Scotland, United Kingdom 3 days ago
Inverness, Scotland, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Modern Apprentice
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding what makes Toyota unique will help you connect with the company's mission during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for real-life customer interactions, helping you to manage expectations and resolve issues effectively.
✨Tip Number 3
Network with current or former apprentices at Toyota or in similar roles. They can provide valuable insights into the apprenticeship experience and share tips on how to excel in the position.
✨Tip Number 4
Demonstrate your passion for the automotive industry by staying updated on the latest trends and innovations, especially in hybrid technology. This knowledge will show your commitment to the role and the brand.
We think you need these skills to ace Customer Service Modern Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Modern Apprentice. Familiarise yourself with Toyota's values and how they relate to customer service.
Tailor Your CV: Highlight relevant skills such as communication and teamwork in your CV. Mention any previous experience in customer service or related fields, even if it's informal.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Explain why you want to work for Toyota and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share any previous experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to providing excellent service.
✨Understand the Toyota Brand
Familiarise yourself with Toyota's values and products. Being able to discuss what makes Toyota unique and how you align with their brand will show that you're not just looking for any job, but are genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about potential customer issues you might encounter in the role and how you would handle them. Practising responses to common scenarios can help you feel more confident during the interview.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be ready to share examples of how you've successfully collaborated with others in the past. This will illustrate your ability to contribute positively to the team dynamic.
