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For Companies At a Glance
- Tasks: Engage with customers through calls, manage payments, and negotiate solutions.
- Company: Opos Limited is an award-winning financial services provider in Dumbarton.
- Benefits: Gain hands-on experience, earn while you learn, and enjoy a supportive team culture.
- Why this job: Join a dynamic team, make a difference for customers, and kickstart your career.
- Qualifications: No prior experience needed; just bring your communication skills and willingness to learn.
- Other info: This is a full-time apprenticeship with opportunities for growth.
Overview
Opos Limited, based in Dumbarton, is an award-winning provider of financial services to clients across both the Utilities and Telecoms industry. Due to an exciting new opportunity we are looking to grow our team of telephone-based collections agents. What will you do?
Responsibilities
- Taking payments and setting up payment plans
- Working in a fast-moving culture, dealing with a blend of inbound and outbound calls
- Dealing with vulnerable customers
- Responsible for negotiating the settlement of outstanding customer finance
- Customer centric – treating each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer and the company
- Be able to perform and achieve performance & quality targets in a regulated industry
- Manage customer accounts on the computer whilst speaking on the phone
- Strong attention to detail
Qualifications / Skills
- Good communication skills
- Time management skills
- Ability to perceive clients
- Willingness to learn
Apply for this apprenticeship. Think this is the right apprenticeship for you? Click the \”Apply now\” button to start your new career with this apprenticeship.
Location notes: Glasgow, Scotland, United Kingdom (typical posting location).
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Customer Service Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Modern Apprentice
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in utilities and telecoms. Understanding the basics of how these sectors operate will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable with handling various customer scenarios, especially when dealing with vulnerable customers.
✨Tip Number 3
Brush up on your time management skills by setting personal deadlines for tasks. Being able to demonstrate your ability to manage time effectively will be crucial in a fast-paced environment like this one.
✨Tip Number 4
Show your willingness to learn by researching common challenges faced in customer service roles. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
We think you need these skills to ace Customer Service Modern Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Modern Apprentice. Familiarise yourself with the skills required, such as communication and time management, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience and skills in your CV. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle calls and manage customer accounts effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Opos Limited and how your skills align with their needs, particularly in dealing with vulnerable customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Customer-Centric Attitude
Make sure to highlight your understanding of customer needs during the interview. Share examples of how you've treated customers as individuals in past experiences, demonstrating your ability to empathise and find suitable solutions.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of phone interaction, practice clear and concise communication. Be prepared to discuss how you would handle difficult conversations or negotiate with customers, showcasing your verbal skills.
✨Emphasise Time Management Abilities
In a fast-paced environment, time management is crucial. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple calls or customer accounts simultaneously.
✨Prepare for Questions on Vulnerable Customers
Given the nature of the role, be ready to answer questions about how you would approach conversations with vulnerable customers. Show that you can handle sensitive situations with care and professionalism.