At a Glance
- Tasks: Support cloud service delivery, manage reporting, and engage with internal customers.
- Company: Join SSE, a leader in energy transition and innovation.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Inclusive workplace with growth opportunities and a commitment to diversity.
- Why this job: Be part of a dynamic team driving cloud security improvements and operational excellence.
- Qualifications: Experience in IT service delivery, strong communication skills, and interest in cloud technologies.
The predicted salary is between 50964 - 60899 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading or Havant.
Salary: 50,964 - 60,899 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The Role: As Service Delivery Analyst within the Group IT Cloud team, you would be responsible for supporting the Head of Cloud, Service Delivery Manager and leads within the team with service related work, including reporting, supporting our demand management & backlog processes, and being a contact for both internal customers and our IT Operations support partner. This role has a focus on security within the cloud, to help mature our capabilities in reporting, tracking and prioritising security posture improvements. This role covers three main areas: service health & KPI reporting, backlog management and stakeholder engagement.
You will:
- Support the Service Delivery Manager with reporting related to service health, such as KPIs relating to service availability, incidents, ticket handling and platform usage, with a particular focus on security posture (for example vulnerability counts, patching status).
- Support team leads with reporting related to continuous service improvement work and backlog management with an additional focus on security remediation.
- Collaborate closely with technical leads to support operational delivery, through helping to manage/prioritise the backlog of work (populated via technical leads or our demand process) and support sprint & scrum processes.
- Support the Service Delivery Manager and team leads with the service introduction process, ensuring that the correct governance and checks are followed to allow the team to support new products/capabilities.
- Help support engagement with internal customers through supporting knowledge management, including helping to maintain Cloud related entries in the CMDB, collaborating with technical leads on SharePoint content & ensuring it maintains a service focus.
You have:
- Experience working in an enterprise IT environment and experience or strong interest in the service delivery and management area, preferably with experience of working in a Cloud related role.
- A strong communicator, able to translate messages, simplify and summarise issues in a straightforward and succinct manner, and an awareness of business change concepts.
- A focus on service delivery rather than technical delivery, and what is needed to deliver a technical product or capability as a service.
- Experience with producing reports and collating KPIs, experience with PowerBI would be beneficial but not required.
- Experience with ITSM tools such as ServiceNow, and task management tools such as Azure DevOps or JIRA.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing 33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Service Delivery Analyst (Cloud Security) in Reading employer: Scottish and Southern Energy
SSE Renewables is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. With a strong commitment to employee wellbeing, flexible working options, and a focus on professional development, you'll have the opportunity to lead multidisciplinary teams in delivering impactful offshore wind projects. Join us in shaping a cleaner energy future while enjoying comprehensive benefits and a culture that values diversity and inclusion.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst (Cloud Security) in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scottish and Southern Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scottish and Southern Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scottish and Southern Energy!
✨Direct Apply to Scottish and Southern Energy
Let's not forget to apply directly through the Scottish and Southern Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Analyst (Cloud Security) in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scottish and Southern Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish and Southern Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scottish and Southern Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
