Permanent | Full Time | Flexible First options availableWe are looking for a Business Relationship Manager to join our team!The Relationship Manager is responsible for delivering an exceptional customer and stakeholder experience across a defined customer portfolio within the Major Connections business.Working collaboratively with senior leaders and stakeholders across the organisation, the role drives performance against customer, regulatory and business objectives, supports the delivery of RIIO-ED2 commitments, and helps shape the customer and stakeholder outcomes required for RIIO-ED3.Through strong relationship management, effective communication and a customer-focused approach, the Business Relationship Manager champions continuous improvement, strengthens stakeholder engagement, and ensures customers remain at the heart of decision-making and service deliveryYou willBuild trusted relationships with customers and stakeholders, representing their needs and helping shape our services and strategy.Develop and deliver tailored engagement plans, including customer meetings, virtual sessions and in-person events for your allocated market segment.Work collaboratively across the business to resolve complex customer queries and escalations, ensuring issues are managed effectively and coordinated solutions are delivered.Use customer feedback and industry insight to identify opportunities for service improvement, innovation and positive business change.Provide clear updates, recommendations and executive summaries to senior management on key customer interactions, progress and emerging risks.You haveProven experience in a customer-focused role, with excellent relationship and stakeholder management skills.A proactive and accountable approach, with the ability to identify risks, improve services and take ownership of positive customer outcomes.We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.Flexible benefits to fit your lifeEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.Start your online application using the Apply Now box on this page. We only accept applications made online. LI-DIST#LI-KA3#LI-Hybrid
Senior Business Relationship Manager in Reading employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
